{"id":810043,"url":"https://alion.io/job/beaire-contact-center-supervisor","title":"Contact Center Supervisor","company":{"id":691359,"name":"AIRE Ancient Baths","domain":"beaire.com","url":"https://alion.io/company/beaire","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Cruz de Tenerife, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T15:19:43Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-09T04:16:33Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About Us:\nAIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.\nAt AIRE we are proud to have an international presence with 10 established centers: NYC, Chicago, Toronto, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles - 2026 - facilities.\nWe are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees\nThe role:\nAs Contact Center Supervisor you will lead the Booking Agents Team on your shift to guarantee proper operation by meeting company protocols and customer service standards.\nKey responsibilities:\nGuarantee full compliance with policies, procedures, and service standards.\nEnsure smooth operations by checking all Agents are doing their work in a timely manner: checks the shift-in and shift-out, manages the Breaks, and is on standby if an Agent has an unforeseen event.\n\nProductivity and conduct monitoring of each agent, as well as ensuring that internal standards are met.\n\nEnsure that all agents are updated with processes and protocols and booking executions.\n\nAnswer questions, handle complaints, and support agents in any irregular circumstances.\n\nOversee that there is a professional and harmonious work environment.\n\nPromote and maintain internal communication flows.\n\nProvide customer service answering any inquiry the customer may have and manage any booking reservations correctly.\n\nIdentify operational issues and suggest possible improvements to the Contact Center Manager.\n\nElevate system errors to their resolution.\n\nGuide & Support your Booking Agents team for development and employee satisfaction \nSchedule and participate in one-to-ones with the agents, and ensure their impressions and needs are channeled to management.\n\nHolds and follows up on any problem that the agent may have.\n\nManager on duty when the Contact Center Manager is not present.\n\nWho you are:\nYou are fluent in English and Spanish. \n\n1-2 years of experience in a leadership role within an English-speaking Contac Center operation is required. \n\n+2 years of experience as English Contact Center Agent is required.\n\nYou have strong leadership skills and enjoy helping others to excel.\n\nExperience in the hospitality, wellness, or fitness industry is appreciated.\n\nExperience with Salesforce Service is appreciated.\n\nWhy you should join us:\nBase salary 21.466,28 €\n\nThe opportunity to grow in a leadership role and develop your skill set.\n\nNight and transport bonuses are paid.\n\nAn average of 40 holiday days (32 days per collective agreement + extra holiday days depending on public holidays you work).\n\nReferral Program.\n\nAIRE gif experience on your birthday.\n\n30% off in all our experiences!\n\nEmployee discount for private health insurance.\n\nTeam Spirit is our big asset! 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