{"id":245749,"url":"https://alion.io/job/beam-customer-success-manager","title":"Customer Success Manager","company":{"id":66462,"name":"Beam","domain":"beam.org","url":"https://alion.io/company/beam-org","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":60000,"currency":"GBP","period":"year","gross":null,"usd_annual":79410},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-08-13T08:42:29Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-14T00:37:27Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"At Beam, we’re building AI that serves society.\nWe're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.\nYou’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.\nOver 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.\nAbout the role\nAs a Customer Success Manager at Beam, you will be in a highly commercial role - ideal for someone with a strong sales or account executive background who wants to move into owning the complete lifecycle after the initial deal. You won’t just be managing relationships; you will actively own renewals, expansion targets, and commercial negotiations. You will use your understanding of sales cycles and buyer incentives to convert pilots into high-value, long-term partnerships, helping frontline teams get increasing value from Beam’s products as we scale.\nThis is a broad, hands-on role. You’ll spend significant time with users - particularly social workers - driving adoption, building champions and understanding how Beam can best support their work. You’ll combine this with data and customer feedback to solve problems, demonstrate impact and shape our product roadmap.\nOverall, you’ll play a key role in managing and growing a portfolio of accounts, and as one of the first members of a new customer success function, you’ll have real ownership in shaping what great customer success looks like at Beam.\nYou’ll be\nBuilding strong relationships - from front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers\n\nDriving adoption - through both organised training and proactive engagement with front-line teams and managers\n\nDemonstrating the impact of our work: - utilise account data, ROI metrics, and usage trends to build compelling business cases for contract renewals and cross-selling additional Beam products\n\nIdentifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation\n\nActing as the voice of the customer - sharing feedback which drives our product roadmap\n\nHelping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works\n\nYou are\nA natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams\n\nA strong multi tasker - you’re incredibly organised, comfortable with multi tasking and can switch between different activities with ease\n\nResults-driven - you thrive working towards ambitious individual KPIs\n\nA confident negotiator - proven track record of managing upsells, negotiating contracts, closing deals, and meeting or exceeding revenue/expansion targets\n\nAdaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation\n\nYou'll need\nDemonstrable experience of driving growth - through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product\n\nA strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations\n\nA creative, growth mindset - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers\n\nIncredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help\n\nPerks\nGenerousEMI-qualifying share options\n\nAccess to therapy, coaching, classes & content - powered by Oliva\n\nYour own financial well-being coach, through Bippit\n\nGenerous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays\n\nWork remotely up to 6 weeks a year\n\nEligible for a 6-week sabbatical after 3 years in service\n\nNursery scheme through Gogeta\n\nHealthcare cover through Benenden Health\n\nEnhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks\n\n£200 WellBeam budget for activities enhancing wellbeing and professional development\n\nAnnual membership to Shoreditch Exchange gym (London office only)\n\nPension scheme where we contribute 3% of your salary and you contribute 5%.\n\nFree subscription to the Calm meditation app\n\nDiscounted bike and accessories with Cyclescheme, and tech products with Techscheme\n\nAbout Beam\nWe’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.\nWe’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.\nStart your journey to a more impactful career today. We're excited to hear from you.\nReasonable adjustments:\nBeam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.\nWe recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.\nIf you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.\nPlease be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.","description_format":"text","description_chars":6255,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-09-05T10:44:54Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.6,"age_days":60,"expected_fill_days":69,"reasons":["conf:2","velocity","win:late","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":79410,"is_top_pay":true},"html_url":"https://alion.io/job/beam-customer-success-manager","json_url":"https://alion.io/job/beam-customer-success-manager.json","meta":{"generated_at":"2026-10-14T01:48:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":66462},"rest":"https://alion.io/mcp/rest/get_company?id=66462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeam-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeam-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeam-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beam-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeam-customer-success-manager"}]}