{"id":245760,"url":"https://alion.io/job/beam-user-enablement-specialist","title":"User Enablement Specialist","company":{"id":66462,"name":"Beam","domain":"beam.org","url":"https://alion.io/company/beam-org","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0.143,"time_to_fill_p50_days":37,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-06-29T15:17:53Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-07T21:45:26Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":130},"description":"At Beam, we’re building AI that serves society.\nWe're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.\nYou’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.\nOver 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.\nAbout the role\nYou'll sit within the Enablement Team, working directly with the people who use Beam’s tools every day and the operational teams who support them. You'll own the full implementation and adoption journey for a portfolio of accounts, from activation through to long-term account health, using data to spot risks before they become problems.\nYou’ll be\nOwning implementation and adoption\nTaking accounts from activation through to sustained adoption, running onboarding programmes and keeping milestones and timelines on track.\n\nActing as the main point of contact for users, project leads and operational leaders, and running regular steering calls at an agreed cadence.\n\nChoosing and running the right mix of levers for each account, from kickoffs and training to comms and champion networks, live and remote, and spending real time on site with customers across the UK.\n\nPartnering with CSMs, FDEs, Product, Engineering and Support to resolve adoption issues quickly.\n\nDriving Performance and account health\nKnowing the day-to-day of every account: tracking usage and adoption, and digging into what’s working and what isn’t\n\nSpotting disengagement and churn risk early, and immediately flagging it to your CSM early and leading the recovery plan\n\nUsing account data to demonstrate impact, and handing CSMs the evidence they need ahead of conversions, expansions and renewals\n\nDeeply understanding Beam’s products, using this knowledge to drive adoption\n\nBeing the voice of the customer\nUnderstanding how frontline teams work, what gets in their way and where Beam can make the biggest difference, and feeding what you learn to Product and Engineering to shape the roadmap\n\nFlagging risks and opportunities, including where other Beam products could help, to the CSM, who leads commercial conversations\n\nBuilding the function\nRunning experiments with new approaches to driving adoption, quickly dropping what doesn’t work and sharing what does so the whole team gets better\n\nImproving guides, videos and playbooks for the whole team based on what you see in the field\n\nYou are\nA confident communicator. You work with a range of external stakeholders, from frontline teams to operational leaders, mostly across the public sector , as well as private and charity sector partners. You make sure they're delighted with the experience they get from Beam, but you’re not afraid to challenge when it’s right for them.\n\nResults-driven. You thrive working towards ambitious individual targets across time-to-go-live, adoption and account health. You hold yourself accountable for hitting them, act fast when you're off track, and keep pushing until customers are getting real, measurable value from Beam.\n\nA structured project manager. You manage timelines, risks and competing priorities across multiple implementations without dropping anything.\n\nData-curious. You're comfortable in usage dashboards, implementation metrics and account health signals, and you use the numbers, and what you hear on the ground, to decide where to focus.\n\nA warm, confident change-maker. You bring people with you, making technology feel relevant and exciting for people who never asked for it.\n\nAdaptive and resilient. You stay calm and optimistic when things shift.\n\nGenuinely mission-driven. You care about the people using Beam and the difference technology can make to their work, not just the product itself.\n\nCreative and resourceful. You treat playbooks as a starting point, not a script, try new approaches and quickly drop what isn’t working.\n\nOne more thing: You'll need customer-facing experience, ideally in SaaS, customer success, account management or implementation. You don't need to have done exactly this role before. But you do need to care about doing it well, and be willing to own it from day one.\nPerks\nGenerousEMI-qualifying share options\n\nAccess to therapy, coaching, classes & content - powered by Oliva\n\nYour own financial well-being coach, through Bippit\n\nGenerous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays\n\nWork remotely up to 6 weeks a year\n\nEligible for a 6-week sabbatical after 3 years in service\n\nNursery scheme through Gogeta\n\nHealthcare cover through Benenden Health\n\nEnhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks\n\n£200 WellBeam budget for activities enhancing wellbeing and professional development\n\nAnnual membership to Shoreditch Exchange gym (London office only)\n\nPension scheme where we contribute 3% of your salary and you contribute 5%.\n\nFree subscription to the Calm meditation app\n\nDiscounted bike and accessories with Cyclescheme, and tech products with Techscheme\n\nAbout Beam\nWe’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.\nWe’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.\nStart your journey to a more impactful career today. We're excited to hear from you.\nReasonable adjustments:\nBeam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.\nWe recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.\nIf you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.\nPlease be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.","description_format":"text","description_chars":6700,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-09-05T10:44:54Z"},{"event":"close","at":"2026-10-13T20:53:59Z"},{"event":"reopen","at":"2026-10-30T17:48:27Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.152,"p_room":0.28,"age_days":130,"expected_fill_days":37,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/beam-user-enablement-specialist","json_url":"https://alion.io/job/beam-user-enablement-specialist.json","meta":{"generated_at":"2026-11-07T22:15:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":66462},"rest":"https://alion.io/mcp/rest/get_company?id=66462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeam-user-enablement-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeam-user-enablement-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeam-user-enablement-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beam-user-enablement-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeam-user-enablement-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":245760}},{"tool":"search_jobs","arguments":{"company":"beam.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":245760},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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