{"id":2567215,"url":"https://alion.io/job/bear-help-desk-technician","title":"Help Desk Technician","company":{"id":4420497,"name":"BEAR Technologies®","domain":"bear.tech","url":"https://alion.io/company/bear-7","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":115000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-02-17T00:00:00Z","employer_posted_date":"2026-02-17","last_verified_at":"2026-10-15T12:43:01Z","board_verified":true,"closed_at":null,"days_open":240,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":240},"description":"We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous service improvement. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you!\nResponsibilities:\nRespond to user inquiries via phone, email, or ticketing system in a professional and timely manner.\nTroubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.\nSet up and configure desktops, laptops, mobile devices, printers, and peripherals.\nManage user accounts, permissions, and access rights using Active Directory and Office 365.\nEscalate complex issues to Tier 2 support or relevant departments as needed.\nContribute to continuous service improvement initiatives and suggest enhancements to IT support workflows.\nDocument and maintain accurate records of support interactions and solutions.\nStay current with industry trends and emerging technologies to enhance troubleshooting capabilities.\nQualifications:\n5+ years of proven experience in a help desk or equivalent technical support role.\nIn-depth knowledge of Windows operating system.\nFamiliarity with Active Directory, Office 365, and remote support tools.\nStrong proficiency in diagnosing and troubleshooting hardware and software issues.\nExceptional problem-solving skills and attention to detail.\nExcellent communication and interpersonal skills.\nRelevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR),Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900),Microsoft Azure Fundamentals (AZ-900)\nBenefits:Medical/Dental/Vision/Retirement Plan\nRequired & Preferred Qualifications (if applicable):\nThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.\nThis position is Security Sensitive, therefore, candidates will be subject to a criminal background check.","description_format":"text","description_chars":2879,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T22:11:38Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.121,"p_room":0.28,"age_days":240,"expected_fill_days":21,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bear-help-desk-technician","json_url":"https://alion.io/job/bear-help-desk-technician.json","meta":{"generated_at":"2026-10-15T13:45:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420497},"rest":"https://alion.io/mcp/rest/get_company?id=4420497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbear-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbear-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbear-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bear-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbear-help-desk-technician"}]}