{"id":192734,"url":"https://alion.io/job/bearrobotics-technical-account-manager-i","title":"Technical Account Manager I","company":{"id":28516,"name":"Bear Robotics","domain":"bearrobotics.ai","url":"https://alion.io/company/bearrobotics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"C","score":68,"open_postings":39,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":79000,"max":113000,"currency":"USD","period":"year","gross":null,"usd_annual":113000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLAM","optional":true}],"status":"live","first_seen_at":"2026-09-02T20:35:24Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T01:22:46Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":55},"description":"Job Title: Technical Account Manager I\nDepartment: Sales\n\nJob Summary:\nThis Technical Account Manager / Technical Project Manager (TAM/TPM) owns the end-to-end execution of unmanned forklifts, acting as the key technical and project liaison between our Korea-based engineering teams and field teams in North America. The role is delivery- and execution-focused, emphasizing full project lifecycle ownership - from kick-off through completion reporting - over sales engineering activities.\nThey will play a critical role in project planning, on-site setup and commissioning, issue resolution, and cross-functional coordination with manufacturer/ODM partners, customers, and internal development or sales teams, including extended on-site assignments of 2+ months in other U.S. states or neighboring North American countries when required.\nKey Duties/Responsibilities:\nProject Planning & Execution\nLead the full project lifecycle - including kick-off, implementation, on-site setup, commissioning, final inspection/validation, and completion reporting for unmanned forklift deployments.\nAnalyze customer requirements and translate them into detailed project plans, Work Breakdown Structures (WBS), and deployment timelines.\nOwn project timelines, milestones, and cross-functional coordination to ensure structured, on-time delivery across customer sites.\nIntegration & Deployment Support\nLead the setup, testing, and validation of robots in customer environments, including integration with upper-level systems such as PLC, WMS, and MES.\nCoordinate with internal development and sales teams, manufacturers, and ODM vendors to align on customer-specific needs and timelines.\nProvide on-site or remote deployment support, including extended on-site assignments of 2+ months in other U.S. states or neighboring North American countries.\nCreate and manage Work Breakdown Structures (WBS) and detailed project plans to ensure structured, on-time deployment across customer sites.\nOwn the technical project lifecycle by managing timelines, milestones, and cross-functional coordination to ensure successful site-level execution.\nCustomer & Stakeholder Management\nServe as the primary technical point of contact for customers, manufacturers, and ODM vendors throughout the project lifecycle, ensuring clear communication and timely issue resolution.\nCollaborate effectively with diverse stakeholders - including customers, SI partners, development teams, and on-site operations - to drive successful project outcomes.\nMonitor deployment performance, troubleshoot operational issues, and proactively recommend improvements.\nCross-Functional Feedback & Product Insight\nCollect and synthesize field and customer feedback to provide actionable insights to sales and development teams.\nPrepare completion reports and structured documentation for each deployment phase.\nSupervisory Responsibilities:\nNone.\nRequired Skills/Abilities/Qualifications:\nExperience in executing projects related to Unmanned forklifts or AMR (Autonomous Mobile Robots)or AGV (Automated Guided Vehicles).\nExperience leading or executing the full project lifecycle: kick-off, implementation, on-site setup, commissioning, final inspection, and completion reporting.\n2+ years of Project Management (PM) experience in System Integration (SI), solutions, or logistics/manufacturing automation.\nProven track record of analyzing customer requirements and successfully leading projects.\nStrong communication and interpersonal skills to collaborate effectively with diverse stakeholders, including customers, SI partners, development teams, and on-site operations.\nAbility and willingness to travel for long-term assignments (2+ months) to other US states or neighboring North American (NA) countries\nPreferred Skills/Abilities/Qualifications:\nExperience in automation projects, including Robotics, Logistics Automation, and Factory Automation.\nExperience integrating upper-level systems such as PLC, WMS, and MES.\nBasic understanding of core technologies, including SLAM, Navigation, LiDAR, and 2D/3D vision sensors.\nPMP certification or equivalent formal project management experience.\nAbility to read and interpret 2D/3D CAD drawings to understand on-site layouts.\nProficient English communication skills to collaborate seamlessly with clients and overseas engineers.\nKorean language proficiency is preferred.\nEducation/Experience:\nBachelor’s degree in Engineering, Computer Science, Robotics, or a related field (or equivalent experience).\nPhysical Requirements:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nAbility to occasionally lift and transport up to 80 lbs of hardware or robot equipment.\nComfortable working in warehouse or industrial environments during deployment phases.\nProlonged periods of sitting at a computer and participating in virtual calls.\n\nAbout Bear Robotics:\nBear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you’ll have countless opportunities for growth as we expand our product line and global reach. We’re not a big tech company yet, but we’re striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you’re ready for an adventure in robotics, we would love to hear from you.\nBenefits Summary\nWe hire the best, not only will you be surrounded by exceptionally smart and motivated people, but we believe excellent compensation and benefits are an essential part of our company's success.HDHP & PPO Medical plan options\nDental/Vision\n401K & Roth Match options\nStock Options\n4 Months Parental Leave\nSTD/LTD LIfe insurance\nEmployee Assistance Programs\nFitness Reimbursement\nProvided Daily Lunch\nFree Snacks / Beverages\nWork Schedule flexibility\nCell phone / internet reimbursement\nEmployee bonus programs\n\nThe pay range for this position is $79K - $113K + discretionary annual performance bonus . Pay is dependent on the applicant's relevant experience.\n\nBear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.","description_format":"text","description_chars":7136,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Korean","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["401k plan","Internet reimbursement","Life insurance","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics & Warehouse Robotics","Service & Hospitality Robotics"],"lifecycle":[{"event":"open","at":"2026-09-02T21:27:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 2","filings_12m":8,"filings_prev_12m":5,"green_card_filings_12m":2,"median_offered_wage_usd":163500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.346,"p_room":0.28,"age_days":55,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":113000,"is_top_pay":false},"html_url":"https://alion.io/job/bearrobotics-technical-account-manager-i","json_url":"https://alion.io/job/bearrobotics-technical-account-manager-i.json","meta":{"generated_at":"2026-10-29T03:03:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":28516},"rest":"https://alion.io/mcp/rest/get_company?id=28516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbearrobotics-technical-account-manager-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbearrobotics-technical-account-manager-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbearrobotics-technical-account-manager-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bearrobotics-technical-account-manager-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbearrobotics-technical-account-manager-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":192734}},{"tool":"search_jobs","arguments":{"company":"bearrobotics.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":192734},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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