{"id":2119348,"url":"https://alion.io/job/beauty-pie-crm-programme-manager","title":"CRM Programme Manager","company":{"id":1868682,"name":"Beauty Pie","domain":"beautypie.com","url":"https://alion.io/company/beautypie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":115000,"period":"year","method":"role_country_seniority_unknown","sample_n":469},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-09-17T09:20:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-17T09:17:58Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"We are looking for a highly organised, commercially minded Programme Manager to be the backbone of our newsletter strategy. You know how to balance brand and the commercial outcomes needed.You will own the contact plan end to end, orchestrating around 30 campaigns a week across two markets, making sure the right message reaches the right member, through the right channel, at the right moment.\nThis is a rare role, membership is the heart of our business and you will straddle many teams day to day, you will work directly with our Founder and senior stakeholders across Performance Marketing, e-Commerce, Studio and Content. It is a high visibility position.\nThis is a role for someone who loves making things happen. You will need exceptional attention to detail, strong project management skills and the ability to manage multiple stakeholders and competing priorities. You will also need to be comfortable working in an environment where things are not always perfectly structured and where priorities can change quickly.\nResponsabilidades\nOwn the contact planBuild, manage and continuously optimise the contact plan across two markets, delivering circa 30 campaigns a week without compromising on quality or customer experience on web and app. \nBalance competing commercial, promotional and editorial priorities into a coherent well sequenced calendar that protects the customer from fatigue and over messaging.\nKeep a close eye on the market and competitor activity, bringing new ideas, best practice and emerging trends into the team to keep our customer activation fresh and competitive.\nBringing structure to a fast changing environment resolves issues quickly when plans change.\nDesign and orchestrate campaigns, start to finish\nOwn the end-to-end design and orchestration of email, push and SMS campaigns from briefing through to build, Q/A and deployment\nBring together performance insights and learnings to inform weekly campaign planning. Identify what is working and what is not, and ensure these learnings are fed back into Studio, Content and other wider stakeholders. \nKnow the ins and outs of every stage of the process, and be the person others turn to when something needs to move fast or go right.\nApply meticulous attention to detail at every step from targeting, personalisation, deep links, timing to legal and brand compliance.\nHelp the team move from simply delivering campaigns to continuously improving how we activate customers.\nLead the weekly planning rhythm\nOwn and lead the Figma board Monday morning syncs, setting up the week with a clear, well-briefed view of what’s live and what’s next. Working closely with Studio and Content to ensure the board is ready for review every Friday.\nBring the insights and results that matter into weekly planning sessions, translating performance data into clear ‘what’s working, what isn’t’ takeaways.\nLead weekly newsletter meetings bringing the Studio and Content teams together to manage expectations on what’s coming for this week and next and identifying any gaps and risks. \nAnalyse performance and act on it\nOwn campaign reporting and analysis, tracking performance against KPIs and translating results into recommendations, not just numbers.\nTest, learn and iterate constantly, always looking for ways to optimize. \nThink beyond the inbox, ensuring the journey from email to onsite and app makes it easier for her to discover, shop and engage with Beauty Pie.\nSpot opportunities to improve campaign journeys, landing experiences and the connection between channels.\nUse AI assisted tools as part of your everyday workflow for brief writing, reporting and analysis to work faster\nHelp establish better ways of working that allow the team to spend less time on manual tasks and more time on improving customer activation.\nBe the MarTech subject matter expert\nBecome a super user and go to subject matter expert on our MarTech platform particularly around campaign builds, audience selection, QA and orchestration.\nIdentify opportunities to improve how we use our technology and make campaign execution faster and more efficient.\nProactively troubleshoot issues and work with relevant teams or vendors when something is not working as expected.\nStay close to new MarTech and AI capabilities and look for practical ways to use them in your day to day work. \nCollaborate across the business\nPartner closely with Performance Marketing and e-Commerce to ensure our newsletter campaigns are fully joined up with paid, onsite and app experiences.\nManage multiple stakeholders and priorities building trusted relationships across Marketing, Studio, Content, Performance, NPD, Customer Service and e-Commerce.\nRequisitos\nProven experience in CRM, lifecycle or retention marketing, ideally owning email, push and/or SMS campaigns end to end.\nStrong analytical skills, with the ability to translate campaign data into clear, actionable insight. \nA strong test, measure, learn mindset\nExcellent attention to detail you catch what others miss, and you care about getting the small things right.\nA natural collaborator who enjoys working closely with others and builds strong relationships across functions.\nComfortable working in uncertainty, you bring structure and calm to ambiguity rather than waiting for it to resolve itself.\nStrong stakeholder management skills, with the ability to juggle multiple priorities and competing demands.\nHands-on experience with a MarTech / ESP platform, with the ability to become (or already be) a subject matter expert on email build.\nComfortable using AI tools in day-to-day work for briefing, reporting or analysis to drive efficiency.\nA genuine customer obsession, always thinking from the perspective of the person opening the email.\nA go getter mindset, proactive, action-oriented and unfazed by change; you make things happen rather than waiting to be told.\nBeneficios\nHybrid working with 3 days in the office in central London \nFree membership to Beauty Pie+ and additional percentage off our products\n25 days holiday & your birthday off \nFlexible bank holidays\nEqual leave for all new parents regardless of gender or personal circumstances\nHealth & WellbeingPrivate Medical Insurance \nMenopause support\n£2,500 / $2,500 to spend on your fertility journey after 2 years of service \n10 therapy sessions through AXA PPP\nAccess to mental health support through Spill","description_format":"text","description_chars":6374,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Skincare"],"lifecycle":[{"event":"open","at":"2026-10-08T23:52:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.62,"p_room":0.55,"age_days":29,"expected_fill_days":22,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/beauty-pie-crm-programme-manager","json_url":"https://alion.io/job/beauty-pie-crm-programme-manager.json","meta":{"generated_at":"2026-10-17T11:59:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1868682},"rest":"https://alion.io/mcp/rest/get_company?id=1868682"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeauty-pie-crm-programme-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeauty-pie-crm-programme-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeauty-pie-crm-programme-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beauty-pie-crm-programme-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeauty-pie-crm-programme-manager"}]}