Supervisor

Before Beauty Pie, if you wanted really great beauty products, you had to pay hugely inflated ‘luxury beauty’ prices. But not any more. We make our exceptional, high-performance products in the same labs as other high-end beauty brands (in France, Switzerland, Italy, Germany, Japan, Korea, etc) - and sell them for a lot less than you’d pay elsewhere. Because we believe everyone should have access to the very best in beauty - and get a bigger piece of the Beauty Pie.

We are seeking a sophisticated and energetic Supervisor to join our team within our new London space. We have newly entered our luxury retail era, and as shift Supervisor, you will be the face of our brand, bridging the gap between our digital roots and a world-class physical shopping experience.

Stationed at the heart of London’s beauty scene, you will lead a specialist team to "move the dial" on performance and prestige. This is not just a leadership role; it is a brand ambassadorship. You will provide bespoke cosmetic and skincare expertise to our members, ensuring our unique membership model is communicated with clarity and passion.

Responsibilities

• Supporting Assistant Manager with organising daily concession operations with excellence, including meticulous stock management and performance reporting.
• Assist in overseeing a team of Beauty Experts, delegating tasks effectively while fostering a high-performance culture.
• Manage a team of Beauty Experts across shifts, ensuring development, in the moment feedback and daily rota management in the absence of Assistant Manager
• Ensure achievement of daily targets and KPIs through team huddles and regular communication
• Promote new in store incentives, from initiation rollout to reporting, ensuring head office receives critical feedback needed to scale successful pilots.
• Champion a high-performance sales culture by leading through example, delivering exceptional service and coaching the team to maximise conversion, basket size and customer loyalty.
• Deliver a "Member-First" Experience. Setting a standard that differentiates us from traditional beauty brands, ensuring every interaction is personalised and unbiased.
• Provide expert, professional advice across both skincare and colour cosmetics, tailored to the individual needs of current and future members.
• Partner with the Social Media team to leverage in-store storytelling and digital content creation as a key driver for membership growth and commercial targets
• Confidently navigate a fast-paced, dynamic retail environment with composure, pivoting strategies quickly to meet changing floor demands.
• Operate, troubleshoot and reconcile all Point-of-Sale systems and till points accurately.
• Enforce all company health and safety policies, local workplace regulations and fire/emergency procedures.
• Embody the Beauty Pie values, acting as a true champion of our mission to disrupt the luxury beauty industry.

Requirements

• Experience supervising in a beauty retail setting
• Ability to confidently report and translate floor data into actionable insights regarding KPIs and sales trends.
• Ability to foster Beauty Pie USP and educate visitors to the concession.
• Experience leading and coaching teams of excellence.
• Proven experience managing daily operations of a concession.
• Provide an uncompromising eye for visual merchandising and housekeeping standards to ensure the concession remains "luxury-ready" at all times.
• Bring a track record of consistently meeting and exceeding commercial targets through a service-led sales approach.
• Deliver technical artistry within a retail setting. Bringing a deep understanding of skincare ingredients and application.
• An understanding of the membership-based retail model and the ability to articulate its value proposition to a discerning clientele.

Benefits

• Beauty Pie Membership & Staff discount
• Commission Scheme
• Life assurance scheme