{"id":3225299,"url":"https://alion.io/job/bec-legal-systems-client-services-consultant-training-implementation","title":"Client Services Consultant, Training & Implementation","company":{"id":2619238,"name":"BEC Legal Systems","domain":"beclegal.com","url":"https://alion.io/company/beclegal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-25T02:22:23Z","employer_posted_date":null,"last_verified_at":"2026-10-25T02:22:23Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Details:Client Services Consultant, Training & Implementation\n\nLocation: Remote (Canada or USA)\nReports To: Operations Manager, BEC Legal Systems\nTravel: up to 10%: periodic visits to the Cincinnati office, occasional client sites, and industry conferences (e.g., ILTACON)\n\nAbout BEC Legal Systems\nBEC Legal Systems has served the legal community for decades, evolving from its roots in Cincinnati, Ohio into a trusted provider of enterprise software for law firms and corporate legal departments nationwide. Our product suite - including CoreRelate Cloud, CoreRespond, MatterLink, Docket Enterprise, LegalBar, and Assemble-It - helps legal teams manage attorney calendars, track matters, and automate document creation directly within the Microsoft Office environment they already rely on.\nOur clients stay with us because our team knows their firms, their workflows, and their deadlines. We are building a cross-trained Client Services team where every consultant brings deep expertise in one area and can step in across implementation, training, and support, so clients get fast, knowledgeable help from people who understand their environment.\n\nHow Our Team WorksClient Services is made up of consultants, each with a core specialty: Training & Implementation, Support, and Data & Integrations. Each consultant spends most of their time in their specialty, covers a defined share of work in another area, and contributes to shared team assets such as our knowledge base and training materials. Support coverage is scheduled, not ad hoc, so implementation and training commitments stay protected.\n\nAbout the RoleAs Client Services Consultant, Training & Implementation, you will be BEC's lead trainer and own complex implementations and upgrades from kickoff through go-live. You will consult with clients to understand their business practices, configure solutions that fit their workflows, and deliver the training that drives adoption.\nYou will also take scheduled support rotations and train your teammates so the whole team can deliver implementations and training with confidence. This is a hands-on, client-facing role that combines project management, software configuration, training delivery, and support. You will work closely with R&D, QA, and Sales, and you will travel to client sites and other locations as needed.\n\nKey ResponsibilitiesCore Specialty: Training & Implementation (approximately 60%)\n\nTraining Program Ownership: Own BEC's client training program, including curriculum design, onsite and web-based delivery, and recorded or self-serve training assets.\n\nImplementation Delivery: Lead complex implementations and upgrades of BEC's products from initial configuration through go-live, on schedule and in line with client expectations.\n\nBusiness Practice Consultation: Work with clients to understand their current business practices and recommend best practices to implement during installations and conversions.\n\nClient Education: Educate clients on proper software configuration, application integrations, and data entry so they can fully leverage the software's capabilities.\n\nData Partnership: Partner with the Data & Integrations consultant on data mapping and validation during implementations.\nCross-Coverage: Support (approximately 25%)\nSupport Rotation: Take scheduled support rotations, owning Level 1 triage, resolution, and SLA performance while on rotation.\n\nEscalation: Escalate Level 2 issues and product defects, using the team's defined escalation path.\n\nPost-Go-Live Support: Support clients during the post-go-live period, including reporting of issues and enhancement requests.\nTeam Enablement (approximately 15%)\nPeer Training: Train and certify teammates on implementation and training delivery for priority products.\n\nKnowledge Base: Contribute knowledge base articles drawn from implementation and training experience.\n\nProduct Expertise: Provide product use expertise to internal R&D and QA teams, informing product direction and quality.\n\nInternal Training: Assist with training of BEC employees when needed.\n\nRequired Skills & Qualifications5+ years in a customer-facing professional services role leading client onboarding, implementations, and training.\nHands-on experience with legal practice management, matter management, docketing, or document automation platforms (e.g., BEC's suite or comparable tools) as a user, trainer or administrator.\nExperience using generative AI tools (e.g., Claude, ChatGPT, Copilot) to improve personal productivity, optimize workflows, or improve client communication.\nCapability to excel in a data-driven, metrics-oriented environment, and to build the metrics where they do not yet exist.\nExcellent written and verbal communication skills, with strong listening skills and a genuine service orientation.\nComfortable working independently and remotely, in a lean organization where leaders are both strategic and hands-on.\n\nBusiness Unit:Scheduled Weekly Hours:40Number of Openings Available:0Worker Type:RegularMore About Jonas Software:Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.\nIs This You ?Originally posted on Himalayas","description_format":"text","description_chars":6229,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-25T05:32:00Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":8,"expected_fill_days":29,"reasons":["seen:8","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/bec-legal-systems-client-services-consultant-training-implementation","json_url":"https://alion.io/job/bec-legal-systems-client-services-consultant-training-implementation.json","meta":{"generated_at":"2026-11-02T16:12:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2619238},"rest":"https://alion.io/mcp/rest/get_company?id=2619238"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbec-legal-systems-client-services-consultant-training-implementation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbec-legal-systems-client-services-consultant-training-implementation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbec-legal-systems-client-services-consultant-training-implementation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bec-legal-systems-client-services-consultant-training-implementation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbec-legal-systems-client-services-consultant-training-implementation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3225299}},{"tool":"search_jobs","arguments":{"company":"beclegal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3225299},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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