{"id":1286432,"url":"https://alion.io/job/beca-ict-support-analyst-helpdesk","title":"ICT Support Analyst - Helpdesk","company":{"id":1883126,"name":"Beca","domain":"beca.com","url":"https://alion.io/company/beca-com","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-27T01:20:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Opportunity\nWe are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines. Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business\nKey Responsibilities\nDeliver a high-quality standard of service to internal and external clients \nManage, prioritize or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction\nPromote and manage the sharing of knowledge and information \nProvide timely and appropriate communications to clients, ICT team leaders and managers\nProvide end-user IT support for hardware and software \nTrain and support Beca staff on Beca ICT Systems as appropriate \nParticipate professionally and enthusiastically within the team \nMaintain relevant knowledge and documentation systems \nProvide support on special projects as directed \nUnderstands the broader team and manages escalations accordingly \nMaintain positive working relationships even when the situation becomes difficult \nAchieve team objectives through collective individual effort \nBuild rapport and communicate professionally with all team members and clients \nAbout you\n1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support.\nStrong knowledge of Windows, M365, Windows, ntra ID, Active Directory, Configuration Manager, Intune, security, file and directory permissions, adding/deleting users, etc\nExcellent troubleshooting, communication, and customer service skills.\nA proactive mindset and passion for technology.\nProviding 1st and 2nd level support for user requests and promptly resolve various software and hardware issues \nYou enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge. \nGood communication skills with the ability to listen effectively and communicate clearly with a range of people. \nYou’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career. \nWhat we offer\nA career with Beca will provide you with:\nProfessional development opportunities. \nA supportive and caring work environment where you can bring your whole self to work. \nOpportunities to learn from our industry experts and technical gurus across the Asia Pacific. \nA highly supportive environment of sharing and collaboration. \nBeca prides itself on supporting a diverse and inclusive culture \nApply now\nBelong at Beca and make everyday better. Apply now!","description_format":"text","description_chars":2934,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-26T04:50:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/beca-ict-support-analyst-helpdesk","json_url":"https://alion.io/job/beca-ict-support-analyst-helpdesk.json","meta":{"generated_at":"2026-09-27T03:12:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2955,"day_limit":5000,"remaining_today":2045,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}