{"id":1286431,"url":"https://alion.io/job/beca-ict-technical-analyst-desktop","title":"ICT Technical Analyst - Desktop","company":{"id":1883126,"name":"Beca","domain":"beca.com","url":"https://alion.io/company/beca-com","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":143000,"period":"year","method":null,"sample_n":3250},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-27T01:20:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Opportunity\nWe are seeking a talented and self-motivated Desktop Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines.\nKey role elements will include:\nProvide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business\nDeliver a high quality standard of service to internal and external clients\nManage, prioritise or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction\nProvide timely and appropriate communications to clients, ICT team leaders and managers\nAssist with setting up project site offices and provide documentation and recommendations as required\nAssist as required with any server issues/ or outages\nMaintain and conduct stock take as required for company hardware/peripherals\nProvide end-user IT support for hardware and software\nTrain and support Beca staff on Beca ICT Systems as appropriate\nAbout You\nStrong knowledge in desktop and laptop products in a Windows operating environment. \nProviding 1st and 2nd level support for user requests and promptly resolve various software and hardware issues. \nBe familiar with end user technologies such as Microsoft’s Office 365 suite, Group Policy, Windows OS, device management and support.\nYou enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge. \nGood communication skills with the ability to listen effectively and communicate clearly with a range of people. \nYou’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. \nMost of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career. \nWhat we offer\nA career with Beca will provide you with:\nProfessional development opportunities. \nA supportive and caring work environment where you can bring your whole self to work. \nOpportunities to learn from our industry experts and technical gurus across the Asia Pacific. \nA highly supportive environment of sharing and collaboration. \nBeca prides itself on supporting a diverse and inclusive culture \nApply now\nBelong at Beca and make everyday better. Apply now!","description_format":"text","description_chars":2499,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-26T04:50:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":37,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/beca-ict-technical-analyst-desktop","json_url":"https://alion.io/job/beca-ict-technical-analyst-desktop.json","meta":{"generated_at":"2026-09-27T01:45:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1595,"day_limit":5000,"remaining_today":3405,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}