{"id":2110549,"url":"https://alion.io/job/becu-contact-center-associate-2","title":"Contact Center Associate","company":{"id":2624,"name":"BECU","domain":"becu.org","url":"https://alion.io/company/becu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":21,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Post-training","optional":false}],"status":"live","first_seen_at":"2026-10-08T22:07:32Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T11:08:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?\nOur “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.\nWhile we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.\nYou bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.\nPAY RANGE\nThe Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. hourly.BENEFITS - because people helping people starts with supporting you\n401(k) Company Match (up to 3%)\n\n4% annual contribution to your 401(k) by BECU\n\nMedical, Dental and Vision (family contributions as well)\n\nPTO Program + Exchange Program\n\nTuition Reimbursement Program\n\nBECU Cares volunteer time off + donation match\n\nContact Center Associate\nImpact You’ll Make\nAs a Contact Center Associate, you’ll support BECU members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for quality, productivity, and satisfaction. Your service and problem-solving skills will help members navigate complex needs while upholding BECU’s high service standards.\nLocation: Candidates must reside in WA, OR, or ID\nRemote Training: Monday-Friday | 8:00 AM - 4:45 PM PST\nPost-Training: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are:\nMonday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1:30 PM PST\nSchedules are based on business needs; 30-day notice provided for shifts outside bid.\nThis posting is intended to build a pipeline of qualified talent for current and future hiring classes. Hiring decisions and start dates may vary based on business needs.\nWhat You’ll Do\nHandle 70-100 inbound calls per day in a fast-paced contact center.\nDeliver high-quality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.\nResolve member inquiries and escalations using sound judgment and creativity.\nAble to adapt across multiple credit union functions while leveraging 15-20 systems a day to research and resolve member questions.\nMeet performance standards for schedule adherence, attendance, and process procedures.\nIdentify opportunities to enhance the member experience.\nQualifications\nHigh School Diploma + 1 year experience in customer service, or Bachelor’s Degree.\nMinimum 2 years of customer service experience required.\nSuccessful completion of in-house training program after hire is required with no missed training sessions.\nRegular and consistent attendance and adherence to work schedules required.\nAbility to work a shifting/flexible schedule; this requires evenings, nights or weekends.\nAbility to travel based on need of business. \nPreferred\n1 year of contact center experience.\n1 year of financial institution experience.\nAbility to work a flexible schedule, including evenings and weekends.\nComfortable in a high-volume, metrics-driven environment.\nSuccessful completion of in-house training program after hire with no missed training sessions.\nAbility to manage multiple priorities and handle escalated calls with professionalism.\nWhy BECU\nCareer growth and development opportunities\nSupportive, collaborative team culture\nOpportunity to make a meaningful impact for members every day\nApply today and grow your career with BECU.\nEEO Statement:\nBECU is an equal opportunity employer. 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