{"id":2183461,"url":"https://alion.io/job/beeline-talent-experience-specialist","title":"Talent Experience Specialist","company":{"id":2008453,"name":"Beeline","domain":"beeline.com","url":"https://alion.io/company/beeline-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:30:57Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T22:02:04Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who are we?\nAt MBO we give people the control to do the work they love the way they want.\nWe’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.\nBy joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.\nWhy should you apply?\nIf you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.\nPosition Purpose: The Talent Experience team is currently seeking a Talent Experience Specialist who will be intimately involved in the day-to-day support of our customers. You will work closely with the Talent Experience team members along with a variety of stakeholders, both internal and external, in order to ensure a positive end-to-end customer experience.\nResponsibilities:\nBuild and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.\nBe available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls\nConsistently take 70+ tickets and 35+ incoming phone calls per week.\nRespond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.\nManage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.\nAnalyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.\nCoordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.\nEnhance FAQ and training materials for internal and external customers based on common issues and feedback.\nMaintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.\nUtilize multiple software programs simultaneously while conversing with all levels of internal and external customers.\nTroubleshoot product failures and make recommendations for escalations when necessary.\nRequirements:\n1+ years of Customer Service or related experience\nSelf-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption\nDiplomacy, tact, and poise under pressure when working through customer issues\nClear and effective communication skills (in person, phone, email, etc.)\nProficiency with MS Office Suite\nExperience with Zendesk a plus, but not a requirement\nExperience with staffing and/or tech companies preferred\nBachelor's degree preferred\nDesired Competencies:\nAbility and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment\nMust be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business\nStrong analytical and problem-solving skills\nAbility to work autonomously\nAttention to detail / detail oriented.\nOur Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.\nOur Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.\nOur Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.\nTo learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.\nThis list of \"Requirements and Responsibilities\" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.\nEqual Opportunity Employer Minorities/Women/Veterans/Disabled\nFraudulent Recruitment Disclaimer\nIt has come to our attention that fraudulent and fictitious job opportunities are being posted, in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals, mainly through email, online messaging and telephone calls, claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals.\nBeeline does not:\nExtend offers to candidates without first conducting extensive interviews with members of our Talent Acquisition Team and hiring managers, either by video or in person.\nSend job offers via email. All offers are first extended verbally by a member of the Beeline team and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.\nAll emails from Beeline will be sent from an email address ending in “@beeline.com”. Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to , before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever.","description_format":"text","description_chars":6595,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-09T15:30:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:9","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/beeline-talent-experience-specialist","json_url":"https://alion.io/job/beeline-talent-experience-specialist.json","meta":{"generated_at":"2026-10-16T01:55:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2008453},"rest":"https://alion.io/mcp/rest/get_company?id=2008453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeeline-talent-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeeline-talent-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeeline-talent-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beeline-talent-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeeline-talent-experience-specialist"}]}