{"id":2960096,"url":"https://alion.io/job/bees-service-delivery-manager","title":"Service Delivery Manager","company":{"id":668841,"name":"BEES","domain":"bees.com","url":"https://alion.io/company/bees-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Campinas, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":124000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-20T19:34:04Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T04:26:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About BEES \nJoin us to build the future of B2B commerce! \nBEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. \nAt BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. \n Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! \nAbout the Role\nWe are looking for a Service Delivery Manager to ensure a high-quality service experience for our strategic customers across digital products, applications, and platforms.\nIn this role, you will be the main operational point of contact for customers, working closely with Support, Engineering, Product, and Customer Success teams to ensure service reliability, resolve critical issues, and continuously improve customer satisfaction.\nYou will combine strong Service Delivery expertise with a customer-centric mindset, connecting technical operations with business needs and building trusted customer relationships.\nWhat you'll do\nOwn the end-to-end service delivery experience for strategic customers, ensuring service quality, reliability, and SLA compliance.\n\nAct as the primary operational point of contact, building strong relationships with customers and internal stakeholders.\n\nLead the coordination of critical incidents, escalations, and crisis communication, ensuring timely resolution and clear communication.\n\nCollaborate with Support, Engineering, Product, and Customer Success teams to address operational challenges and drive improvements.\n\nMonitor service performance, customer satisfaction, and account health through key metrics and operational insights.\n\nIdentify recurring issues, manage follow-up actions, and drive continuous improvement initiatives.\n\nSupport Go-Live and Hypercare activities, ensuring operational readiness and a smooth customer experience.\n\nConduct service reviews, communicate performance results, and proactively identify risks and opportunities.\n\nWhat you’ll need\nBachelor's degree in Computer Science, Engineering, Information Systems, Technology, or related fields, or equivalent professional experience.\n\nSolid experience in Service Delivery Management, Application Support, Technical Account Management, Customer Success, or Technical Operations.\n\nExperience managing enterprise customers and working directly with technical and business stakeholders.\n\nStrong knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Service Level Management.\n\nFamiliarity with digital products, SaaS platforms, APIs, integrations, and cloud environments.\n\nExperience managing critical incidents, escalations, SLAs, and service performance metrics.\n\nStrong analytical, problem-solving, stakeholder management, and communication skills.\n\nExperience with tools such as Jira, JSM, and Confluence.\n\nAdvanced English communication skills, both written and spoken.\n\nExperience working in Agile software development or product environments.\n\nNice to have\nITIL certification or equivalent practical experience.\n\nExperience with B2B SaaS products, digital marketplaces, or global operations.\n\nFamiliarity with AWS, Azure, observability tools, and data platforms.\n\nKnowledge of Customer Success metrics, such as CSAT, NPS, and Customer Health Scores\n\nWhat We Offer:\nPerformance based bonus*\nAttendance Bonus* \nPrivate pension plan\nMeal Allowance\nCasual office and dress code\nDays off*\nHealth, dental, and life insurance\nMedicines discounts\nWellHub partnership\nChildcare subsidies\nDiscounts on Ambev products*\nClube Ben partnership\nScholarship*\nSchool materials assurance\nLanguage and training platforms\nTransport allowance\n*Rules applied\nEqual Opportunity & Affirmative Action:\nAB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.\nThe following fields are optional, but anticipate the information for your registration*.\nRemember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. \nFor more information: www.abinbev.com","description_format":"text","description_chars":4587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance","Performance based bonus"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-20T22:40:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/bees-service-delivery-manager","json_url":"https://alion.io/job/bees-service-delivery-manager.json","meta":{"generated_at":"2026-10-22T04:42:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668841},"rest":"https://alion.io/mcp/rest/get_company?id=668841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbees-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbees-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbees-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bees-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbees-service-delivery-manager"}]}