{"id":692679,"url":"https://alion.io/job/bees-technical-account-manager-latam","title":"Technical Account Manager | LATAM","company":{"id":668841,"name":"BEES","domain":"bees.com","url":"https://alion.io/company/bees-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":119000,"period":"year","method":null,"sample_n":3728},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-26T14:23:38Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T23:26:34Z","board_verified":true,"closed_at":null,"days_open":256,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":216},"description":"About BEES \nJoin us to build the future of B2B commerce! \nBEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. \nAt BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. \nEvery line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! \nMission:\nServe as the primary technical advisor for customers after go-live, ensuring the successful adoption, continuous evolution, and long-term health of the BEES platform. Act as the bridge between customer business needs and BEES Product, Engineering, and Support teams to deliver measurable business value and an exceptional customer experience.\nKey Responsibilities: \nStrategic Relationship Management:\nBuild and maintain strong relationships with customers' technical leaders and key stakeholders.\n\nServe as the primary technical point of contact, fostering trust and long-term partnerships.\n\nAct as the liaison between Commercial, Product, Engineering, and Support teams to align customer needs with business objectives.\n\nInfluence technical decisions and solution strategies that support both customer outcomes and BEES growth goals.\n\nProduct Evolution & Adoption:\nChampion the voice of the customer by providing actionable insights to Product and Engineering teams.\nConsolidate customer feedback and communicate product roadmaps, feature releases, and platform enhancements.\nDrive the adoption and optimization of BEES products, features, and capabilities.Identify opportunities to expand existing solutions and unlock new use cases.\nEnsure newly released features are effectively implemented and deliver measurable customer value.\nOperational Excellence:\nAct as a trusted technical advisor throughout the customer lifecycle.\nMonitor platform health, integrations, data quality, system performance, and adoption metrics.\nLead Technical Partner Reviews (TPRs), developing action plans to mitigate risks and drive business outcomes.\nOversee operational performance and coordinate the resolution of critical issues and escalations.\nMaintain accurate technical documentation and ensure a seamless transition from implementation to ongoing operations and support.\nQualifications & Experience:\nExperience in Technical Account Management, Technical Customer Success, Solutions Architecture, Technical Consulting, or a related customer-facing technical role.\nProven experience working with SaaS platforms, APIs, integrations, and enterprise software solutions.\nStrong communication and presentation skills, including the ability to engage and influence executive-level stakeholders.\nAnalytical and results-oriented mindset with strong problem-solving and stakeholder management capabilities.\nExperience with ERP systems, enterprise architectures, or complex integration ecosystems is considered a plus.\nCore Competencies:\nStrategic Thinking.\nStakeholder Management.\nInfluence & Negotiation.\nCustomer Success Mindset.\nConsultative Communication.\nProblem Solving.\nBusiness Acumen.\nResults Orientation.\nLanguages:\nIntermediate English.\n\nIntermediate Spanish.\n\nWhat We Offer:\nPerformance based bonus*\nAttendance Bonus* \nPrivate pension plan\nMeal Allowance\nCasual office and dress code\nDays off*\nHealth, dental, and life insurance\nMedicines discounts\nWellHub partnership\nChildcare subsidies\nDiscounts on Ambev products*\nClube Ben partnership\nScholarship*\nSchool materials assurance\nLanguage and training 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