{"id":836598,"url":"https://alion.io/job/beesplumbingandheating-dispatcher-home-services","title":"Dispatcher - Home Services","company":{"id":669662,"name":"Bee's Plumbing & Heating","domain":"beesplumbingandheating.com","url":"https://alion.io/company/beesplumbingandheating","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4793},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-10T19:01:39Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-07T21:02:16Z","board_verified":false,"closed_at":"2026-10-07T21:02:16Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Job Overview: \nAre you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team. \nWork Schedule:\nWe ask for open availability between Monday-Friday: 6:00 am - 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm\nOur office is conveniently located in West Seattle\nKey Responsibilities: \nCoordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians. \nCommunication Point: Act as the main point of contact for field teams, customers, and management. \nProblem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction. \nMonitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations. \nRecord-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.\nEmergency Response: Coordinate emergency response efforts when necessary. \nResource Allocation: Ensure efficient allocation of resources to meet operational demands. \nCollaboration: Work closely with other departments to streamline processes and improve service delivery. \nQualifications: \n2+ years of dispatching experience. Call center experience is highly preferred. \nHVAC, Plumbing, Electrical, or other service-based industry experience is a plus. \nExcellent verbal and written communication skills. \nStrong problem-solving abilities and a customer-centric mindset. \nAbility to work in a fast-paced environment and manage multiple tasks simultaneously. \nProficiency in basic computer applications and call center software. Service Titan experience is a plus. \nBenefits: \nHealth insurance: Comprehensive medical, dental, and vision coverage. \nRetirement plan: 401(k) with company match. \nPaid time off: Generous vacation, holidays, and sick leave. \nTraining and development: Ongoing opportunities for professional growth and advancement. \nCompany culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. \nPay Range\n$24—$27 USD\nAbout Bee's Plumbing and Heating:\nAt Bee’s Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.\nWe are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act. \nBee's Privacy Policy","description_format":"text","description_chars":3455,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Health insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-12T19:21:30Z"},{"event":"close","at":"2026-10-07T21:02:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/beesplumbingandheating-dispatcher-home-services","json_url":"https://alion.io/job/beesplumbingandheating-dispatcher-home-services.json","meta":{"generated_at":"2026-10-19T14:14:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10254,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669662},"rest":"https://alion.io/mcp/rest/get_company?id=669662"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeesplumbingandheating-dispatcher-home-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeesplumbingandheating-dispatcher-home-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeesplumbingandheating-dispatcher-home-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beesplumbingandheating-dispatcher-home-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeesplumbingandheating-dispatcher-home-services"}]}