{"id":351443,"url":"https://alion.io/job/behaviour-interactive-merchandising-operations-manager-gestionnaire-des-operations-de-marchandises","title":"Merchandising Operations Manager | Gestionnaire des opérations de marchandises","company":{"id":6535,"name":"Behaviour Interactive","domain":"bhvr.com","url":"https://alion.io/company/behaviour-interactive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":295},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-13T19:54:21Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-19T14:03:47Z","board_verified":false,"closed_at":"2026-10-19T14:03:47Z","days_open":66,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":66},"description":"We're looking for a Merchandising Operations Manager to bring Dead by Daylight and Behaviour IPs merchandise lines to life by turning creative concepts into physical products that ship to our e-store on time, on budget and true to the brand. You'll be the bridge between the creative team and the vendors who manufacture our products, owning everything from sourcing the right partners to getting finished goods into our estore warehouses. If you are looking for a fast-paced, highly operational role within a live game environment, where you'll need to move quickly and stay close to the details, this role is perfect for you.\nIn this role you will :\nIdentify, evaluate, and select vendors and manufacturers who can meet creative requirements and quality standards.\nNegotiate pricing, production timelines, minimum order quantities, and terms with suppliers.\nDraft vendor agreements and issue purchase orders to formalize production terms and kick off manufacturing.\nTrack production timelines closely and coordinate with the creative team to ensure products are ready for launch dates.\nConduct quality control checks on samples and final production runs to ensure alignment with brand guidelines and creative direction.\nCoordinate shipping logistics, including customs/import requirements and distribution to warehouses, so products are ready for the e-store to operate.\nWhat we are looking for :\nA minimum of 5 years of relevant experience in merchandise, sourcing, or vendor/supply chain management.\nStrong negotiation and influence skills, with the ability to align varied viewpoints and reach consensus with vendors while protecting key priorities.\nSolid task and project management skills, with the ability to organize deadlines and resources across multiple production cycles at once.\nComfort navigating ambiguity, able to handle unexpected problems (delays, quality issues) with clarity and composure.\nA collaborative mindset, able to build strong partnerships with creative and e-store teams.\nAn interest in or understanding of the video game industry is a plus.\nDans ce rôle tu devras :\nIdentifier, évaluer et sélectionner des fournisseurs et fabricants capables de répondre aux exigences créatives et aux normes de qualité établies;\nNégocier les prix, les délais de production, les quantités minimales de commande et les conditions avec les fournisseurs;\nRédiger les ententes avec les fournisseurs et émettre les bons de commande afin de formaliser les conditions de production et d'amorcer la fabrication;\nSuivre de près les échéanciers de production et coordonner avec l'équipe créative pour s'assurer que les produits sont prêts à temps pour les dates de lancement;\nEffectuer des contrôles de qualité sur les échantillons et les lots de production finaux afin de garantir leur conformité avec les lignes directrices de la marque et la direction créative;\nCoordonner la logistique d'expédition, incluant les exigences douanières et d'importation, ainsi que la distribution vers les entrepôts, afin que les produits soient prêts pour la mise en marché sur la boutique en ligne.\nCe que nous recherchons :\nUn minimum de 5 ans d'expérience pertinente en marchandisage, en approvisionnement ou en gestion de fournisseurs/chaîne d'approvisionnement;\nDe solides compétences en négociation et en influence, avec la capacité de concilier différents points de vue et d'arriver à un consensus avec les fournisseurs tout en protégeant les priorités clés;\nDe bonnes compétences en gestion de tâches et de projets, avec la capacité d'organiser les échéances et les ressources à travers plusieurs cycles de production simultanément;\nÀ l'aise avec l'ambiguïté, capable de gérer des imprévus (retards, problèmes de qualité) avec clarté et sang-froid;\nUn esprit de collaboration, avec la capacité de bâtir des partenariats solides avec les équipes créatives et celles de la boutique en ligne;\nUn intérêt pour l'industrie du jeu vidéo ou une bonne compréhension de celle-ci est un atout.","description_format":"text","description_chars":3982,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Console Games","PC Games","Game Development"],"lifecycle":[{"event":"open","at":"2026-09-05T18:59:41Z"},{"event":"close","at":"2026-10-19T14:03:47Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 23","filings_12m":23,"filings_prev_12m":24,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; 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