{"id":3609228,"url":"https://alion.io/job/behind-force-tech-solution-operations-delivery-manager-insurance","title":"Operations Delivery Manager - Insurance","company":{"id":3800387,"name":"Behind Force Tech Solution","domain":"anoudtechnologies.com","url":"https://alion.io/company/behind-force-tech-solution","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-02T11:45:27Z","employer_posted_date":null,"last_verified_at":"2026-11-02T11:45:27Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About Anoud Technologies:\n\nAnoud Technologies builds scalable, high-quality Insurance product solutions, partnering closely with global stakeholders and delivery teams.\n\nThe Role:\n\nAnoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team.\n\nThis is an application implementation delivery role - the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations.\n\nStrong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.\n\nKey Responsibilities:\n\n1. Insurance Product Implementation & Delivery Management:\n\n- Own end-to-end delivery of Insurance product implementations - configuration, testing, UAT, and go-live.\n\n- Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations.\n\n- Establish clear ownership, accountability, and governance across implementation and engineering teams.\n\n- Monitor delivery performance, identify implementation risks, and initiate corrective actions.\n\n- Drive delivery maturity through standardization, automation, process improvement, and implementation best practices.\n\n- Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms.\n\n- Maintain a strong focus on delivery quality, client satisfaction, and product reliability.\n\n- Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives.\n\n2. Stakeholder Management:\n\n- Act as the primary offshore point of contact for onshore/global client stakeholders and leadership.\n\n- Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence.\n\n- Build and maintain trusted, long-term relationships with client stakeholders across business and technology.\n\n- Own escalations end-to-end - fast resolution, transparent and proactive communication.\n\n- Manage expectations across multiple stakeholder groups simultaneously.\n\n3. Team & People Management:\n\n- Manage and grow team leads and implementation/delivery managers.\n\n- Own capacity planning and resource allocation across implementation projects.\n\n- Build a culture of ownership and accountability; support career growth and succession planning.\n\n4. AI-Enabled Delivery:\n\n- Actively use AI tools in day-to-day delivery work - reporting, status updates, documentation, risk analysis, and productivity tasks.\n\n- Champion the adoption of AI-assisted workflows within the delivery team to improve speed and quality.\n\n- Comfortable evaluating and recommending AI tools that can streamline implementation and operational processes.\n\n5. Reporting:\n\n- Own weekly/monthly implementation reporting: SLA adherence, delivery timelines, quality, risk status, and client feedback.\n\nRequired Experience:\n\n- 12 - 16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery.\n\n- 6 - 8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders.\n\n- Mandatory: Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms).\n\n- Proven, demonstrable strength in stakeholder management - client-facing experience is essential, not just internal team coordination.\n\n- Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis).\n\n- Demonstrated ownership of delivery governance and KPI reporting.\n\nRequired Skills:\n\n- Insurance Product Implementation, Application Delivery Management, Stakeholder & Client Management, SLA/OLA Management, Delivery Governance, Team Leadership, Capacity Planning, Risk & Escalation Management, Process Improvement, AI-Assisted Delivery Practices.\n\nPreferred Certifications:\n\n- PMP (Project Management Professional) - Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities.\n\n- ITIL 4 Foundation / Managing Professional - Preferred for service management, incident, problem, change, and governance experience.\n\n- PRINCE2 Practitioner - Preferred for structured project governance and delivery controls.\n\n- Agile / Scrum certification - Desirable for Agile, DevOps, and product-oriented delivery environments.\nSkills\nIT Project Management, Delivery Management, IT Product Management, IT Jobs in BFSI, PMP, ITIL","description_format":"text","description_chars":4600,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-02T13:11:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["seen:0","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/behind-force-tech-solution-operations-delivery-manager-insurance","json_url":"https://alion.io/job/behind-force-tech-solution-operations-delivery-manager-insurance.json","meta":{"generated_at":"2026-11-03T16:35:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800387},"rest":"https://alion.io/mcp/rest/get_company?id=3800387"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbehind-force-tech-solution-operations-delivery-manager-insurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbehind-force-tech-solution-operations-delivery-manager-insurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbehind-force-tech-solution-operations-delivery-manager-insurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/behind-force-tech-solution-operations-delivery-manager-insurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbehind-force-tech-solution-operations-delivery-manager-insurance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3609228}},{"tool":"search_jobs","arguments":{"company":"anoudtechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3609228},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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