{"id":2617505,"url":"https://alion.io/job/behively-program-resources-assistant-bilingual-spanish","title":"Program & Resources Assistant (Bilingual - Spanish)","company":{"id":4418141,"name":"BeHively","domain":"behively.org","url":"https://alion.io/company/behively","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-07-09T20:28:50Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-10-18T00:05:40Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":99},"description":"The Opportunity\nThe Program & Resources Assistant is an organized, detailed, team oriented, customer focused individual who will be the front desk initial point of contact for clients at Hively. The Program Assistant will be responsible for managing the flow of parent resources, education and the community closet. They are also responsible for making appropriate referrals to internal departments and external agencies.\nWhat You Will Do:\nProvide a warm welcome to Hively guests \nPerform receptionist duties for our Oakland Office such as maintaining the office lobby and resources, and assist in maintaining office supplies including organizing the US and Internal Mail\nAssist in maintaining a clean and orderly office environment\nProvide information and resources to families based on their need\nProvide enhanced child care referrals and educational resources to Stage 1 families, guiding them through the process of identifying and securing quality care.\nCollaborate with the Community Services team to manage the delivery, collection, and tracking of the Hively Client Survey (R&R Child Care Referral Survey).\nManage and maintain the Hively Family Resource Center in Oakland, ensuring it is well-stocked and organized\nCreate, track and maintain new family enrollment welcome bags\nInput and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google\nCompile, reconcile, validate, and produce program data reports for daily, weekly, monthly, quarterly, and/or special assignments as needed. \nUtilize Zendesk to support dual operations: resolving internal office-related tickets and tracking child care referrals for the Community Services team.\nAct as a trusted resource navigator to guide families through the enrollment processes for vital programs such as CalFresh benefits and the Brilliant Babies college savings initiative.\nAccurately capture service records and financial transactions as assigned\nMaintain required confidential participant records and TrustLine applications according to department, agency, local, State, and Federal requirements\nMaintain relationships with community agencies that refer clients to the program and contribute to developing new referral sources\nCreate and maintain resources in Google Drive and Notion\nConduct outreach services and collaborate with community services and the communications department for special projects conducted in Pleasanton, Fremont and Oakland\nProvide essential, cross-trained coverage and backup support for the Intake, Provider Support, and Referral Specialist teams to ensure uninterrupted service delivery.\nApply proven conflict resolution and de-escalation skills to safely navigate challenging interactions, fostering trust and safety with vulnerable and high-needs populations\nOther duties as assigned\nWhat you should bring:\nExperience in a human services agency or equivalent educational degree \nBilingual and fluent in Spanish and English\nAbility to define problems, collect data, establish facts, and draw valid conclusions \nExperience using Microsoft Office software and Google Suite\nKnowledge of all aspects of business office procedures \nAbility to communicate effectively both orally and in writing \nAbility to develop and maintain good working relationships with diverse groups of people \nBasic math skills \nStrong organizational skills \nCoordinate and execute local donation pick-ups to support program needs, requiring access to a reliable personal vehicle.\nAbility to work a flexible schedule, including occasional evenings and weekends, to support community outreach and events.\nFlexibility to travel to and work from other Hively office locations throughout Alameda County as needed.\nPreferred Knowledge, Skills and Abilities:\nBA/BS with major coursework in social services/human development or related field \nExperience in the delivery of services to a diverse population \nPrevious experience working for a non-profit \nPrior experience using Zendesk (or a similar ticketing/CRM platform) to manage workflows or support requests is a plus\nPhysical Requirements:\nAbility to sit at a desk, conference table, or in meeting rooms of various configurations for extended amounts of time \nAbility to stand for extended amounts of time \nManual dexterity to use a telephone and computer \nFacility to hear and understand speech at normal room levels, and to hear and understand speech on phone\nFacility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone \nPhysical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead \nPhysical agility to push/pull, squat, twist and turn \nMental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments","description_format":"text","description_chars":4949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T12:33:55Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.237,"p_room":0.36,"age_days":99,"expected_fill_days":61,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/behively-program-resources-assistant-bilingual-spanish","json_url":"https://alion.io/job/behively-program-resources-assistant-bilingual-spanish.json","meta":{"generated_at":"2026-10-18T00:13:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418141},"rest":"https://alion.io/mcp/rest/get_company?id=4418141"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbehively-program-resources-assistant-bilingual-spanish"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbehively-program-resources-assistant-bilingual-spanish"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbehively-program-resources-assistant-bilingual-spanish"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/behively-program-resources-assistant-bilingual-spanish\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbehively-program-resources-assistant-bilingual-spanish"}]}