Sr. Family Support Specialist

The Opportunity

Reporting to the Program Manager, The Sr. Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible.

We are looking for candidates with at least 2 years of experience in this field, administering CalWORKs or CAPP.

What you'll be doing:

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
• Interview scheduled and drop-in appointments/complete necessary re-certifications
• Perform new intake orientation presentations as needed
• Conduct group intake appointments as needed
• Respond to and resolve parent and provider issues
• Maintain and update family, child and program files
• Provide quality customer service for internal and external agency customers
• Provide mentorship to new or developing team members
• Input data into the computer system in an accurate and timely manner
• Respond to requests for information from the public
• Travel to co-locations and satellite Hively offices as needed
• Attend all training/technical assistance workshops
• Attend all staff meetings
• Other duties as assigned

What you should bring:

• BA/BS with major coursework in social services/human development or related field (or equivalent experience)
• 2+ years experience in Childcare Subsidy Programs (CAPP, CalWORKS), and proficient in one or more program and regulations
• Strong problem solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures
• Flexibility to work from other office locations as required

Preferred Knowledge, Skills and Abilities:

• Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi)