{"id":1600774,"url":"https://alion.io/job/beiersdorf-customer-development-manager-pharmacy-channel","title":"Customer Development Manager (Pharmacy Channel)","company":{"id":444708,"name":"Beiersdorf","domain":"beiersdorf.com","url":"https://alion.io/company/beiersdorf-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0.125,"repost_share":0.063,"time_to_fill_p50_days":17,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-26T13:36:50Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Chantecaille. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment, and society.\nBehind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values - CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.\nYour Tasks\nRole Purpose\nResponsible for account strategy development & implementation to achieve profitable business growth and relationship with customers.\nThe account strategies need to be in line with shoppers marketing, brand strategies and sales objectives.\nThis role will be to work closely with shopper & customers marketing and sales department to ensure brand communications and trade execution are maximized in store.\nKey Accountabilities\nDerive Business Strategy and Objective\nContribute to development of sales, marketing, customer retention, advertising, pricing, distribution strategies.\nCustomer Orientated\nDevelop and maintain strategic business relationships with customers.\nNegotiate sales with existing and new customers who are of strategic importance to the organization.\nProvide ongoing support to high value clients and ensure high-quality customer service is being delivered.\nIdentify customer needs and opportunities by analyzing sales gaps & developing strategies to minimize or close gaps.\nServes as a liaison between clients and company departments.\nFamiliar with outlet’s sales operation in terms of merchandising and ordering process.\nPossess very detailed product knowledge as well as through knowledge of client business.\nLeadership (Manage, Oversee, Guidance, Coaching, Motivation etc.)\nMonitor business to adhere to the company's business strategy.\nDerive and Implement Business Process\nLeading & Ensure all NPL Listed on timely basis.\nMeeting company Account Receivable objective by maintaining healthy aging level.\nEnhance Sales Activities to Ensure Cost and Process Efficiency\nManage trade budget, A&P, trading term discussion within budget allocated.\nEnsure trade return rate within company’s objective, good market hygiene in the trade with FIFO practices.\nMaximizing ROI by evaluating incremental of sales and trade investment of each position monthly basis.\nObtain and Alert with Competitive Knowledge on Market Trend, Movement and Practice\nKeep abreast of the latest market trends and development, with sound knowledge of competitors' activities.\nYour Profile\nKey Requirements\nBachelor’s degree / diploma in business development or other related fields.\nAt least 4 years’ experience in key account management or similar area of multi-national companies, preferably in FMCG.\nAnalytical, business acumen, negotiation, customer-oriented, presentation, result-driven.\nComputer literacy in MS Office.\nGood command in English both spoken and written.\nLocation : Level 12, Tower, 1, PJ33, 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, 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