{"id":3861783,"url":"https://alion.io/job/believe-customer-care-representative-2","title":"Customer Care Representative","company":{"id":4120,"name":"Believe","domain":"believe.com","url":"https://alion.io/company/believe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-06T06:02:22Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T08:40:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.\nOperating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.\nBelieve champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.\nWith a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.\nLearn more at www.believe.com\n As an Customer Care Representative with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.\nProvide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)\n\nMaster TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release\n\nMaintain a customer satisfaction score of 85% or higher\n\nHandle a high volume of requests, averaging 60+ tickets per day\n\nWork with external partners (DSPs, payment partners etc) to resolve issues for artists\n\nIdentify and report technical bugs to our product teams\n\nOffer insights and ideas on process development to help optimize the team’s workflows\n\nOther duties as required by department leadership\n\nAt least 2 years of experience working in a high-volume support or customer service environment.\nKnowledge of current music and technology industry trends.\n\nClear, concise, and warm communication, both written and verbal (internally and externally).\n\nWorking knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.\n\nDemonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.\n\nAbility to provide personalized, empathetic support while remaining efficient in a high-volume environment.\n\nAdaptable and comfortable managing change in a dynamic work environment.\n\nProfessional, consistent, and positive “can-do” attitude\n\nWorks well both independently and as part of a team.\n\nExperience with Zendesk or similar ticketing platforms is a plus.\n\nBe comfortable working in a 24/7 operational environment under a rotational shift and rostering system.\n\nBe available to work 5 days per week, with working hours and weekly days off determined based on the operational roster.\n Benefits @Believe:\n#Flexibility - Just punch in leaves, not in time and out time\n#Office perks - a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc\n#Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture\n#Transperancy - engaged in secondary activity just disclose it to us\n#Sustainability - You can be a part of CSR program, represent yourself as a #Shaper and contribute to a better future.\nDisclaimer:\nBelieve strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.","description_format":"text","description_chars":3902,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Music Industry"],"lifecycle":[{"event":"open","at":"2026-11-06T09:57:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/believe-customer-care-representative-2","json_url":"https://alion.io/job/believe-customer-care-representative-2.json","meta":{"generated_at":"2026-11-08T10:36:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4120},"rest":"https://alion.io/mcp/rest/get_company?id=4120"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbelieve-customer-care-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbelieve-customer-care-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbelieve-customer-care-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/believe-customer-care-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbelieve-customer-care-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3861783}},{"tool":"search_jobs","arguments":{"company":"believe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3861783},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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