{"id":2854364,"url":"https://alion.io/job/bell-conversational-ai-developer","title":"Conversational AI Developer","company":{"id":46026,"name":"Bell","domain":"bell.ca","url":"https://alion.io/company/bell-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-23T05:54:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A2A","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Context Engineering","optional":false},{"name":"Function Calling","optional":false},{"name":"GCP","optional":false},{"name":"Google ADK","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Node JS","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"RAG","optional":true},{"name":"Speech Recognition","optional":true}],"status":"closed","first_seen_at":"2026-10-19T14:18:30Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T17:11:28Z","board_verified":false,"closed_at":"2026-10-21T17:11:28Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Req Id: 432449\nConnection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.\nWe believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.\nSummary\nBell is seeking a Conversational AI Developer to join an innovative, customer-focused team. You’ll build and improve virtual assistants that help Bell customers get answers and get things done, using Google’s CX Agent Studio and Dialogflow CX. This is a hands-on role for a curious, resourceful problem solver who wants to grow their skills in conversational AI, LLM-powered experiences, and AI agents. Working within an Agile framework, you’ll collaborate with senior developers, architects, conversational designers, and product owners to deliver solutions that evolve with our customers’ needs.\nKey Responsibilities\nBuild, configure, and maintain conversational AI assistants using CX Agent Studio, and learn and contribute to Dialogflow CX flows, intents, pages, and webhooks. \nImplement conversation flows and dialogue logic based on designs from conversational designers and architects. \nDevelop integrations with backend services and APIs using JSON and other data interchange formats. \nWrite, test, and refine prompts and agent instructions, and help manage the context (conversation history, retrieved knowledge, and tool outputs) that agents use to respond accurately. \nImplement and troubleshoot tool calling, connecting agents to APIs, data sources, and backend systems so they can complete tasks for customers. \nSupport the implementation of LLM-based and agentic features, including knowledge retrieval and multi-step agent behaviours, under the guidance of senior team members. \nExplore and prototype with emerging agent frameworks and protocols (e.g., ADK, MCP, A2A) as the team evaluates them. \nTest and troubleshoot assistants, including end-to-end conversational flow testing, to identify and resolve defects and improve accuracy. \nReview performance data and customer interactions to find opportunities for continuous improvement, and help tune intents, prompts, and fallback handling. \nContribute to multi-channel deployments (web, mobile, messaging, IVR) while following enterprise security, privacy, and governance standards. \nDocument your work, participate in Agile ceremonies (stand-ups, sprint planning, retros, PI Planning), and track tasks in JIRA. \nStay current on evolving conversational AI and LLM trends and share what you learn with the team. \nCritical Qualifications\nStrong problem-solving skills and a logical, analytical approach to debugging and improving systems. \nFoundational understanding of Natural Language Understanding (NLU) and Large Language Models. \nWorking knowledge of prompt engineering: writing clear instructions, using examples, and iterating on prompts based on results. \nBasic understanding of context engineering: how conversation history, retrieved information, and tool results shape LLM behaviour and quality. \nBasic understanding of tool/function calling and how LLM agents interact with external APIs and systems. \nExperience with, or strong interest in learning, conversational AI platforms such as CX Agent Studio and Dialogflow CX (through work, academic projects, internships, or personal projects). \nWorking knowledge of JSON and REST APIs. \nProgramming experience in at least one language (e.g., Python, JavaScript/Node.js). \nBasic familiarity with cloud platforms (GCP preferred, Azure or AWS also relevant). \nGood written and verbal communication skills, with the ability to explain technical work clearly to teammates and stakeholders. \nWillingness to learn quickly, accept feedback, and work in a collaborative Agile team. \nPassion for AI-powered language models, chatbots, voice bots, and AI agents. \nPreferred Qualifications\nBachelor’s degree (or college diploma) in Computer Science, Software Engineering, Artificial Intelligence, Data Science, or a related field, or equivalent practical experience. \n0-2 years of experience in software development, chatbot development, or a related area (co-op, internship, and project experience welcome). \nBasic understanding of or exposure to agentic AI concepts and frameworks, such as Google’s Agent Development Kit (ADK). \nAwareness of emerging agent standards, including Model Context Protocol (MCP) for connecting agents to tools and data, and Agent2Agent (A2A) for agent-to-agent communication. \nExposure to RAG and knowledge retrieval approaches.\nFamiliarity with testing and quality assurance practices, including evaluating LLM and agent outputs. \nFamiliarity with JIRA and Agile/SAFe ways of working. \nInterest in or exposure to voice AI and speech recognition. \nAwareness of web accessibility principles. \nBilingual (French/English) would be an asset. \nExperience in a telecommunications environment would be a bonus. \nAdequate knowledge of French is required for positions in Quebec.\nAdditional Information:\nPosition Type: Management\nJob Status: Regular - Full Time\nJob Location: Canada : Ontario : Don Mills || Canada : Ontario : Toronto\nWork Arrangement: Hybrid\nApplication Deadline: 10/22/2026\nFor work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.\nPlease apply directly online to be considered for this role. Applications through email will not be accepted.\nWe know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.\nAt Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.\nBell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.\nArtificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.\nCreated: Canada, ON, Toronto\nBell, one of Canada's Top 100 Employers.","description_format":"text","description_chars":7576,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-19T14:18:30Z"},{"event":"close","at":"2026-10-21T17:11:28Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/bell-conversational-ai-developer","json_url":"https://alion.io/job/bell-conversational-ai-developer.json","meta":{"generated_at":"2026-10-23T08:50:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46026},"rest":"https://alion.io/mcp/rest/get_company?id=46026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbell-conversational-ai-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbell-conversational-ai-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbell-conversational-ai-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bell-conversational-ai-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbell-conversational-ai-developer"}]}