{"id":1968590,"url":"https://alion.io/job/bell-servicenow-system-administrator","title":"ServiceNow System Administrator","company":{"id":46026,"name":"Bell","domain":"bell.ca","url":"https://alion.io/company/bell-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-06T18:18:24Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T21:46:00Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Req Id: 432824\nConnection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.\nWe believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.\nBecome an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.\nAs part of our team, you will be at the heart of our customer experiences.\nSummary\nBell is seeking a highly motivated and technically skilled ServiceNow System Administrator to join our Enterprise Service Management team. The successful candidate will be responsible for the day-to-day administration, maintenance, support, and continuous improvement of the ServiceNow platform across multiple enterprise environments.\nWorking closely with platform owners, architects, developers, process owners, and business stakeholders, you will help ensure platform stability, security, performance, and adoption while supporting Bell's digital transformation initiatives.\nKey Responsibilities\nPlatform Administration\nAdminister and maintain ServiceNow instances across Production and non-Production environments.\nManage platform configurations, properties, plugins, upgrades, and patching activities.\nMonitor platform health, performance, availability, and capacity.\nPerform instance cloning activities and environment management. Security & Access Management\nAdminister users, groups, roles, and access controls.\nSupport compliance with Bell security standards and governance requirements.\nManage ServiceNow authentication, SSO, and user access reviews. Operational Support\nInvestigate and resolve platform incidents and operational issues.\nSupport platform upgrades and release management activities.\nExecute maintenance activities and health improvement initiatives.\nCoordinate with vendors and internal support teams as required. Platform Governance\nEnsure adherence to ServiceNow best practices and Bell governance standards.\nParticipate in architecture reviews, change approvals, and platform control processes.\nSupport CMDB, CSDM, and platform data quality initiatives. Automation & Continuous Improvement\nIdentify opportunities to improve operational efficiency through automation.\nSupport implementation of new ServiceNow capabilities including ITSM, ITOM, SPM, SecOps, CSM, AI, and Employee Experience solutions.\nContribute to platform monitoring, reporting, and operational dashboards.\nCritical Qualifications\nRequired\n3+ years of ServiceNow administration experience.\nStrong understanding of ServiceNow platform architecture.\nExperience with:\nITSM\nCMDB\nCSDM concepts\nUser and role administration\nInstance upgrades and cloning\nPerformance Analytics and Reporting\nIntegrationHub fundamentals\nKnowledge of ITIL processes.\nExperience supporting enterprise-scale SaaS platforms.\nStrong troubleshooting and problem-solving skills. Preferred\nServiceNow Certified System Administrator (CSA).\nExperience with ServiceNow ITOM, SPM, IRM, SecOps, HAM, or SAM.\nKnowledge of JavaScript and ServiceNow scripting.\nExperience with Agile delivery practices.\nExperience working in large enterprise environments.\nPreferred Qualifications\nCustomer-focused mindset.\nStrong communication and stakeholder management skills.\nAttention to detail and operational excellence.\nAbility to balance governance, reliability, and innovation.\nCollaborative team player with a continuous improvement mindset.\nAdditional Requirements\nAdequate knowledge of French is required for positions in Quebec.\nAdditional Information:\nPosition Type: Management\nJob Status: Regular - Full Time\nJob Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal\nWork Arrangement: Hybrid\nApplication Deadline: 10/20/2026\nFor work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.\nPlease apply directly online to be considered for this role. Applications through email will not be accepted.\nWe know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.\nAt Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.\nBell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete theAccessibility feedback form or visit our Accessibility page for other ways to contact us.\nArtificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.\nCreated: Canada, ON, Toronto\nBell, one of Canada's Top 100 Employers.","description_format":"text","description_chars":6483,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-06T18:18:24Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.734,"p_room":0.75,"age_days":14,"expected_fill_days":15,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/bell-servicenow-system-administrator","json_url":"https://alion.io/job/bell-servicenow-system-administrator.json","meta":{"generated_at":"2026-10-21T22:13:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46026},"rest":"https://alion.io/mcp/rest/get_company?id=46026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbell-servicenow-system-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbell-servicenow-system-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbell-servicenow-system-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bell-servicenow-system-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbell-servicenow-system-administrator"}]}