{"id":2779584,"url":"https://alion.io/job/bell-tech-logix-service-desk-associate-2","title":"Service Desk Associate 2","company":{"id":4442663,"name":"Bell Techlogix","domain":"belltechlogix.com","url":"https://alion.io/company/bell-tech-logix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":400000,"max":550000,"currency":"INR","period":"year","gross":null,"usd_annual":5785},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-09T13:44:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T19:24:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Title: Service Desk Associate 2 (Level 1 Service Desk Associate)\nJob Description:\nSummary :As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include:\nIncident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team.\nTroubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution.\nVoice based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively.\nEscalation: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining ownership of the incident.\nDocumentation: Documenting all incident details, including steps taken to resolve the issue, in a knowledge base for future reference.\n Adherence to SLAs: Meeting or exceeding service level agreements (SLAs) for incident response and resolution times.\nQualifications:\nBachelor's degree in Computer Science or a related field.\nRelevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) is a plus preferred.\nPrevious experience in a Level 1 Service Desk role or similar IT support position.\nProficiency in troubleshooting Windows and/or Mac operating systems.\nStrong verbal and written communication skills and a customer-oriented mindset.\nAbility to work under pressure and meet deadlines.\nRequired Education, Knowledge, and Experience:\nBachelor's degree in Computer Science or a related field.\nRelevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) is a plus.\nPrevious experience in a Level 1 / Level 2 Service Desk role or similar IT support position preferred.\nProficiency in troubleshooting Windows and/or Mac operating systems.\nAccuracy and attention to detail essential.\nAbilities & Skills:\nMust be able to multitask.\nMust have good verbal and written communication skills.\nMust have effective interpersonal skills.\nMust be able to work independently and as a member of a team.\nConditions of Employment:\nMust successfully pass pre-employment (post offer) background check and drug screen.\nPhysical, Mental Requirements and Work Environment:\nWork on a computer as per the statutory guidelines.\nListening and speaking on a phone for long periods of time. \nEquipment Used:\nComputer\nPhone\nConditions of Employment:\nMust pass background check.\nMust pass pre-employment drug test.\nNotice\nThis job description in no way states or implies these are the only tasks to be performed by the incumbent occupying this job. The incumbent will be required to follow any other instructions issued by authorized personnel and to perform any other job-related duties as required.\nThe requirements for this job are subject to change at any time based on company needs.\nRequirements are representative of minimum levels of knowledge, skills, and/or abilities.To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently.\nAbility means not only to possess but also to demonstrate successful application of the required knowledge and skills.\nThis job description describes the minimum selection requirements to qualify for the job.However, promotion and other employment decisions are also based on the company needs, incumbent being in good standing, fully competent performance, and other legitimate, job-related considerations.\nThis job description does not create a contract of employment, implied or otherwise.The employment relationship is “at will”.\nBell Techlogix India Pvt. 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