Front Desk Agent - Villa San Michele a Belmond Hotel
You will be the curator of our guest journey, an essential member of the Front Office team, devoted to crafting refined, memorable experiences from the moment guests arrive. You will embody care, confidence, curiosity, and a strong sense of community, bringing elegance and warmth to every interaction.
Working closely with guests throughout their stay, you will anticipate their needs, uncover their preferences, and create personalised moments that reflect the spirit of Belmond.
Responsibilities:
- Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.
- Responsible for cash accounting, including the payment of guest bills.
- Communicate all relevant guest and group activity to the appropriate internal parties.
- Anticipate guests' needs and handle guests' complaints professionally.
- Ensure that all relevant communications are processed correctly.
- Ensure that all guest details are accurately collected.
- Run End of Day processes and complete all relevant day closure accounting checks.
- Run daily reports.
Requirements
- Fluent in English and Italian; a third language is a plus
- Professional experience in the same role within a luxury environment
- Effective communication skills
- Strong emotional intelligence
- Ability to collaborate and work in a team
- Results-driven mindset
- Adaptable and flexible
- Global perspective
Benefits
- Seasonal contract (CCNL for Tourism - Federalberghi);
- Company welfare program;
- Performance bonus upon achieving the hotel's predetermined quality objectives;
- Life insurance;
- Extensive training program, both in-person and via online platform and app;
Villa San Michele, a Belmond Hotel, is a magnificent Renaissance masterpiece overlooking Florence. With unparalleled views, terraced gardens, and a facade designed by the School of Michelangelo, it is a work of art both inside and out. An ideal retreat after an intense day exploring the Renaissance capital and its Tuscan surroundings, the Villa is also the perfect setting for unforgettable events, offering sumptuous rooms and refined creative cuisine at La Loggia.
Villa San Michele is proudly part of the LVMH group and the Belmond collection, a global network of iconic hotels, trains, and river cruises, all dedicated to offering exceptional experiences worldwide. Joining one of our establishments means becoming part of a large international family, made up of places rich in history and breathtaking destinations, where people are at the heart of the Belmond experience. This is your moment. Apply today!