Reservations & Operations Assistant
Belmond is seeking a Reservations & Ops Assistant for Venice Simplon-Orient-Express, the legendary train that transports guests to the Golden Age on captivating journeys across Europe.
This is an exciting opportunity for a dynamic talent with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.
Based in Venice, Italy, the ideal candidate will embrace and deliver the Vision of Belmond, assist with efficient operations, and strive towards Belmond’s brand strategy of being the number one luxury travel experience in the world.
ABOUT THE ROLE
Do you like to organise and coordinate? Do you have great customer service skills with great attention to detail? Do you have some experience in a luxury environment?
Then you could be perfect for the role of Reservations & Ops Assistant for one of the world’s most iconic trains.
As a Reservations & Ops Assistant, you will:
- manage all aspects of staff travel arrangements, including hotel bookings, flight reservations, and ground transportation (trains, flights), ensuring a seamless travel experience.
- utilize your advanced programming skills to operational plan with different providers, optimizing scheduling efficiency.
- maintain and update department cost files to facilitate data analysis for senior operations to enable effective cost monitoring and improved planning.
- Be responsible for entering and maintaining accurate data on general yearly planning that includes: dates, timings, stations, occupancy, meals and other requirements.
- Create advanced guest requirements reports for all on-board departments, ensuring luxury experience is delivered.
- Organise and coordinate transfers for passengers' arrivals & departures based on deep knowledge of Venice logistics, being the main contact for transfer providers.
- Collect information from different channels ( Reservation Office, Travel agents, Data system ) to convey proper and clear information to staff.
- Monitor stock supplies in coordination with the warehouse, ensuring that the department's needs are consistently met. You will prepare and complete different suppliers' documentation accurately and efficiently.
- Ensure compliance with safety regulations and protocols, including those established by the railway authorities.
- Follow environmental regulations and take measures to minimise our environmental impact. Be as environmentally aware as possible in all that you do.
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. As part of our Think Global, Act Local approach, we prioritise purchasing food from sustainable sources, run and support educational programmes and follow sustainable practices to reduce our impact on the environment.
1. The compensation will be aligned with the candidate's level of experience.
2. The position is based at our offices in Marghera (Venice).
3. This is a full-time role with an initial fixed-term contract, providing opportunities for advancement.
Requirements
- Preferably a Bachelor's or Master's Degree
- Professional English, Italian and/or French language skills (spoken and written)
- At least 1 year of experience in luxury companies
- Preferably knowledge of Venice city and its logistics
- Highly advanced Excel skills to effectively support spreadsheet and data-related tasks
- Advanced capability in managing and maintaining guest-related information through specific systems, ensuring accuracy
- Guest-oriented and service-minded
- Quality and customer service driven
- Professional and pleasant disposition
- Ability to use initiative and be proactive
- Ability to work under pressure
- Availability to work with flexible timings both on weekdays and weekends, including bank holidays
Benefits
BELMOND AND YOU
When you join Belmond, you become part of a global family. We ask you to embrace our Belmond behaviours, follow our directives and reflect the ethos of our group.
In return, we ensure our employees enjoy just as many memorable moments as our guests.
Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
More importantly, we support you in your career.
We make a point of investing in your development and well-being to help you reach your full potential.