{"id":750477,"url":"https://alion.io/job/belonghome-concierge","title":"Concierge","company":{"id":669310,"name":"Belong","domain":"belonghome.com","url":"https://alion.io/company/belonghome","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":113,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1489},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-05-14T00:00:00Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-10-04T01:34:14Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":142},"description":"About Belong\nWe believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.\nWe've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.\nAbout the Role\nWe are not just looking for a Concierge - we are looking for someone who takes true ownership of the longest and most important relationship in the Belong operating system.\nOnce a lease is signed and a resident moves in, you become the single point of trust for both the homeowner and the resident - for years. This role is about making sure homeowners feel financially confident, residents feel genuinely cared for, and renewals happen because the experience earns them. How this is handled directly shapes trust, retention, and the health of the entire system.\nThis is a relationship-driven, detail-oriented role for someone who builds with intention, follows through relentlessly, and treats every interaction as a brand moment.\nRole Responsibilities\nIn-Lease Relationship\nOwn a portfolio of homes and their members from month two through renewal and beyond.\nProvide proactive communication so neither side ever has to chase you for an update.\nCoordinate with Homecare when something breaks; be the resident's anchor throughout.\nRenewals & Retention\nTrigger the renewal process 90 days before lease expiration.\nPresent homeowners with market analysis, satisfaction data, and clear recommendations.\nTarget 80%+ renewal rates because the experience earns it.\nEscalations & Difficult Conversations\nHandle large repair approvals, resident issues, and rent adjustments with empathy and confidence.\nEvery call, every message either builds trust or erodes it. There is no neutral.\nSystem Contribution\nFlag at-risk members before they churn. Surface patterns. Operate with radical ownership.\nEnsure data accuracy across all member interactions - homeowners see this, the system depends on it.\nWhat Success Looks Like\nHomeowners feel informed and confident in their returns.\nResidents feel genuinely cared for throughout their time in a Belong home.\nRenewals are closed proactively, not chased reactively.\nSLAs and retention targets are consistently met.\nAbout You\nYou are a relationship builder - the kind who remembers details, follows through on promises, and makes people feel genuinely cared for.\nYou communicate directly and confidently, and can deliver bad news without losing trust.\nYou are relentlessly curious about technology and genuinely excited about what AI makes possible.\nYou take ownership seriously. You do not pass problems down the hall.\nYou are obsessed with learning and want to be significantly better in 12 months than you are today.\nRequirements\n0-3 years of experience in account management, customer success, hospitality, or any role that required maintaining long-term relationships.\nStrong written and verbal English (mandatory).\nComfort with data, CRMs, and digital tools.\nHigh attention to detail and strong organizational skills.\nExperience with Intercom or Asana, a background in hospitality or real estate, or familiarity with U.S. housing regulations are a strong plus.","description_format":"text","description_chars":3438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-11T15:36:40Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.542,"p_room":0.44,"age_days":142,"expected_fill_days":113,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/belonghome-concierge","json_url":"https://alion.io/job/belonghome-concierge.json","meta":{"generated_at":"2026-10-04T02:40:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3908,"day_limit":5000,"remaining_today":1092,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}