{"id":4145693,"url":"https://alion.io/job/bemana-service-coordinator","title":"Service Coordinator","company":{"id":2852666,"name":"Bemana","domain":"bemana.us","url":"https://alion.io/company/bemana","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sterling, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T21:19:38Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T06:55:36Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Bemana is seeking a Service Coordinator in Sterling, VA for a cooling tower services company. This in-person role will coordinate HVAC service technicians, schedules, and project timelines. Looking for someone with relevant experience who is eager to grow into additional responsibilities over time!\nPosition Offers:\nUp to $80,000 depending on experience. If your target pay is higher, we still encourage you to apply-we could request adjustments based on experience and market conditions\n\nExcellent, comprehensive benefits + Paid Time Off (PTO)\n\n401K + company match\n\nFantastic company culture and room for advancement!\n\nJob Duties:\nSchedule service jobs and assign technicians based on skill set, workload, and availability.\n\nCoordinate with customers to confirm appointments, access requirements, and timelines.\n\nServe as the primary internal and customer-facing contact for service-related inquiries.\n\nProcess warranty claims and submit required documentation to manufacturers.\n\nMonitor safety compliance across the service team and reinforce company safety standards.\n\nMaintain service records, technician timesheets, and job-related documentation.\n\nQualifications:\n3+ years of experience in service coordination, dispatching, or related administrative role.\n\nService Titan experience preferred and overall proficiency with scheduling software, CRM, and service management systems.\n\nStrong communication skills with the ability to interact professionally with customers and technicians.\n\nExcellent organizational and multitasking abilities in a fast-paced environment.\n\nBasic understanding of warranties, service operations, and parts coordination.\n\nStrong attention to detail and follow-through.\n\nApplication Process\nIf your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.\nIf your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.\nAbout Bemana\nBemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.\nReferral Program\nBemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. 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