{"id":2488834,"url":"https://alion.io/job/ben-sons-careers-shift-operations-manager","title":"Shift Operations Manager","company":{"id":4417539,"name":"Bensons for Beds","domain":"bensonscareers.com","url":"https://alion.io/company/bensonscareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntingdon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":882},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T11:44:55Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T22:51:21Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Shift Operations Manager\nFull Time | 40 Hours Per Week | £42,000 + Bonus|\nAt Bensons for Beds, we're looking for an experienced Shift Operations Manager to lead our warehouse and transport operation, ensuring productivity, service, safety and compliance standards are achieved on every shift.\nThis is a hands-on leadership role where you'll be responsible for managing a team, delivering operational KPIs, overseeing warehouse and transport activities, managing agency labour and contractors, and ensuring vehicle compliance and maintenance requirements are met.\nYou'll play a key role in keeping our operation running smoothly while creating a positive working environment where colleagues can perform at their best.\nWhat You'll Be Doing\nAs Shift Operations Manager, you'll be responsible for:\nLeading and motivating operational teams to deliver service, productivity and quality targets\n\nManaging warehouse and transport operations during your shift\n\nEnsuring staffing levels are effective, including the management of agency colleagues and external contractors\n\nMonitoring performance KPIs and taking action to drive continuous improvement\n\nResolving operational issues and responding quickly to changing priorities\n\nManaging transport compliance, vehicle maintenance schedules and legal operating requirements\n\nSupporting the management of the site's Operator's Licence obligations\n\nMaintaining Driver CPC and transport compliance standards\n\nEnsuring health & safety policies and procedures are followed at all times\n\nConducting investigations, coaching and performance management where required\n\nBuilding strong relationships with colleagues and stakeholders across the business\n\nDriving operational excellence and identifying opportunities to improve processes, efficiency and customer service\n\nShift Pattern:\nThis role operates on a rotating shift pattern across the team, including AM shifts starting at 5:00am, mid shifts, and PM shifts starting at 2:00pm. Team members will rotate between these shifts on a planned basis to support operational requirements.\nEssential Requirements\nTransport Manager CPC Qualification\n\nExperience supporting or managing an Operator's Licence (O-Licence)\n\nExperience managing transport compliance and vehicle maintenance programmes\n\nFlexible approach to working across shift patterns\n\nThe Cool Side of the Pillow (Our Benefits)\nUp to 50% colleague discount on Bensons products\n\nMedicash health cashback scheme\n\nAccess to Retail Trust wellbeing and financial support services\n\nGroup Income Protection\n\nLegal & General Pension Scheme\n\nAnnual leave buy and sell scheme\n\nEnhanced maternity and adoption leave\n\nLearning and development programmes\n\nInternal career progression opportunities\n\nGroup Life Assurance (2x annual salary)\n\n28 days annual leave in year one, increasing with service\n\nWhat We're Looking For\nWe're looking for an operational leader who enjoys managing people, solving problems and delivering results in a fast-paced environment.\nYou'll ideally have:\nPrevious experience managing teams within a warehouse, logistics, distribution and transport operation\n\nStrong people management and leadership skills\n\nExperience managing productivity, service and operational performance targets\n\nExperience controlling operational costs, including labour spend, agency usage, overtime, site expenditure and workforce planning\n\nThe ability to balance service delivery with effective cost management and budget control\n\nKnowledge of transport legislation, vehicle compliance and fleet management\n\nExperience managing agency labour and third-party contractors\n\nA good understanding of health & safety requirements within a warehouse and transport environment\n\nStrong communication and stakeholder management skills\n\nThe ability to remain calm under pressure and make effective decisions\n\nExperience using performance data and KPIs to drive operational improvements 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