{"id":212607,"url":"https://alion.io/job/benchling-global-program-manager","title":"Global Program Manager","company":{"id":4848,"name":"Benchling","domain":"benchling.com","url":"https://alion.io/company/benchling","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":151725,"max":241500,"currency":"USD","period":"year","gross":null,"usd_annual":241500},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Benchling","optional":false}],"status":"live","first_seen_at":"2026-05-20T15:54:41Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T20:47:33Z","board_verified":true,"closed_at":null,"days_open":162,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":161},"description":"We are rebuilding biotech for the AI era.\nWhen a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.\nBenchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.\nWe’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.\nROLE OVERVIEW\nBenchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.\nThe GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.\nRESPONSIBILITIES\nOversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers\n\nPartner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations\n\nLiaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience\n\nPartner with the Enterprise AE to ensure seamless customer experience and grow the account\n\nSupport the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise\n\nCoordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy\n\nPartner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap\n\nYou will help shape the long-term strategy and vision for the Enterprise services business\n\nYou will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences\n\nYou will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation\n\nYou will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills\n\nYou will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so\n\nYou will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling\n\nQUALIFICATIONS\nMust haves:\nPassionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.\n\nYou are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.\n\nAt least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space.\n\nProven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales.\n\nExperienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials.\n\nExperience in services commercials including SOWs, budgeting, resourcing, and change orders.\n\nExcellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite.\n\nAbility to work at customer site, or in the Boston office based on customer and project needs.\n\nBS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.\n\nNice to have:\nGxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.\n\nHOW WE WORK\nWe offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).\n#LI-Hybrid \n#BI-Hybrid\n#LI-SF1\nBenchling welcomes everyone.\nWe believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. \nWe are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.","description_format":"text","description_chars":6656,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-09-05T08:36:50Z"},{"event":"close","at":"2026-10-22T17:59:05Z"},{"event":"reopen","at":"2026-10-22T21:52:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 2","filings_12m":14,"filings_prev_12m":12,"green_card_filings_12m":2,"median_offered_wage_usd":156875,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.698,"p_room":0.28,"age_days":161,"expected_fill_days":54,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":241500,"is_top_pay":true},"html_url":"https://alion.io/job/benchling-global-program-manager","json_url":"https://alion.io/job/benchling-global-program-manager.json","meta":{"generated_at":"2026-10-30T00:12:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4848},"rest":"https://alion.io/mcp/rest/get_company?id=4848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbenchling-global-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbenchling-global-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbenchling-global-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/benchling-global-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbenchling-global-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":212607}},{"tool":"search_jobs","arguments":{"company":"benchling.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":212607},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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