{"id":87688,"url":"https://alion.io/job/benchling-solutions-delivery-manager","title":"Solutions Delivery Manager","company":{"id":4848,"name":"Benchling","domain":"benchling.com","url":"https://alion.io/company/benchling","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":154000,"max":208000,"currency":"USD","period":"year","gross":null,"usd_annual":208000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Benchling","optional":false}],"status":"live","first_seen_at":"2026-08-14T22:07:50Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-25T00:14:58Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"We are rebuilding biotech for the AI era.\nWhen a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.\nBenchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.\nWe’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.\nROLE OVERVIEW\nThe Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific use cases, and enabling the broader CX organization to operationalize around Benchling's best practices. Solutions Delivery Manager works cross-functionally with Benchling's build organization, as well as across the CX departments, to develop robust solutions that can deliver value to our customers, while improving internal knowledge and productivity.\nChemistry is one of Benchling's newest and most exciting product areas - unlocking an entirely new group of companies, scientists, and science to be done on Benchling. This role will help navigate a budding product area through to market adoption, partnering closely with internal product, enablement, and delivery teams, while working directly with customers to build trust and help shape our vision in this space.\nSuccessful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements, and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals.\nRESPONSIBILITIES\nIncluding, but not limited to:\nNavigate a budding product area through to market adoption - partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space\n\nServe as a key advisor on customer accounts as an expert in the scientific and product space\n\nDeliver services and oversee services engagements to ensure high quality solution and delivery\n\nBuild a roadmap of solution assets to deliver impactful solutions to the broader CX organization\n\nBuild and maintain solution assets, such as best practices documents\n\nTrain and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.)\n\nCollaborate across CX departments to reflect customer learnings into solution assets\n\nOperationalize Benchling’s new product introduction motions to deliver new product insights\n\nWork cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging\n\nLearn existing and new verticals that Benchling services\n\nQUALIFICATIONS\nExperience and Educational Requirements\n6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field\n\n2+ years experience in customer service or customer-facing roles\n\nBachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)\n\nPh.D. in chemistry is preferred\n\nScientific and Benchling Knowledge\nFluency in medicinal chemistry or PD chemistry, ideally both\n\nFluency in a chemistry-focused lab informatics tool\n\nKnowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred\n\nCustomer Readiness\nExperienced customer experience professional with a strong track record in overseeing the success of customer engagements\n\nSuperior customer service skills - the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency\n\nProblem Solving and Collaborative Success\nExcellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company\n\nDemonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information\n\nFlexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals\n\nHOW WE WORK\nWe offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).\nBenchling welcomes everyone.\nWe believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. \nWe are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.","description_format":"text","description_chars":6418,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Drug Discovery","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-08-14T22:07:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 2","filings_12m":14,"filings_prev_12m":12,"green_card_filings_12m":2,"median_offered_wage_usd":156875,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.713,"p_room":0.44,"age_days":70,"expected_fill_days":54,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":208000,"is_top_pay":false},"html_url":"https://alion.io/job/benchling-solutions-delivery-manager","json_url":"https://alion.io/job/benchling-solutions-delivery-manager.json","meta":{"generated_at":"2026-10-25T01:10:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4848},"rest":"https://alion.io/mcp/rest/get_company?id=4848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbenchling-solutions-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbenchling-solutions-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbenchling-solutions-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/benchling-solutions-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbenchling-solutions-delivery-manager"}]}