{"id":4025151,"url":"https://alion.io/job/benchmark-automation-controls-operations-service-manager","title":"Operations - Service Manager","company":{"id":4420267,"name":"Benchmark Automation & Controls","domain":"benchmark-controls.com","url":"https://alion.io/company/benchmark-controls","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sparks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45,"max":65,"currency":"USD","period":"hour","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T05:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:38:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Benchmark Automation & Controls, the Mid-Atlantic’s premier specialist in energy management and automation, is seeking a Service Manager to lead our team in the Baltimore, MD area!\nThe ideal candidate is a technically strong, customer-focused professional who can manage a skilled team of technicians, ensure top-quality service delivery, and drive overall operational excellence.\nWhat You’ll Do:\nManage and oversee the daily operations of the service department.\nEnsure all service contracts, maintenance agreements, and projects are executed efficiently and profitably.\nSupervise, mentor, and support service technicians, dispatchers, and coordinators.\nMaintain high levels of customer and team satisfaction through responsive communication and problem-solving.\nDevelop and implement service procedures, schedules, and performance metrics.\nSupport sales teams in estimating and quoting service projects and retrofits.\nMonitor department KPIs, budgets, and profitability goals.\nEnsure all safety and compliance standards are met.\nWhat You Bring to the Table:\n5+ years of commercial experience in HVAC service or BAS controls, with at least 2 years in a leadership or supervisory role.\nStrong understanding of HVAC systems, DDC controls, and BAS integration (experience with systems like Schneider, Siemens, Johnson Controls, Trane, or Niagara preferred).\nExcellent leadership, communication, and organizational skills.\nProven ability to manage service operations, budgets, and customer relationships.\nTechnical training, associate’s degree, or equivalent work experience required; bachelor’s degree in engineering or business preferred.\nValid driver’s license and clean driving record.\nWhy You’ll Love Working Here:\nCompetitive base salary with managerial bonus structure!\nHealth & Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventive care and affordable prescription options.\nLife & Disability Insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits.\nRetirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting.\nPaid Time Off: Enjoy paid holidays and a PTO plan that grows with your years of service.\nOpportunities for Career Advancement and Professional Development: We provide education assistance to help you grow your skills and career.\nExtra Perks: Flexible Spending Accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.\n\nWage Range: $45.00 - $65.00 per hour + managerial bonus structure!\n· Commensurate with experience. 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