{"id":2102437,"url":"https://alion.io/job/benchmark-senior-living-it-technical-programming-coordinator","title":"IT Technical Programming Coordinator","company":{"id":2008887,"name":"Benchmark Senior Living","domain":"benchmarkseniorliving.com","url":"https://alion.io/company/benchmarkseniorliving","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":76,"open_postings":24,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T04:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T22:20:43Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"IT Technical Programming Coordinator\nSalary Range - $28-$33\nFull Time \nConnect with your calling. Join, stay, and grow with Benchmark.\n Join The Commons in Lincoln, a breathtaking not-for-profit Continuing Care Retirement Community within Benchmark, proud to be named one of the Boston Globe's Top Places to Work for over a decade. At The Commons, technology plays an important role in creating an exceptional experience for our residents, families, and associates. We are seeking an IT Technical Programming Coordinator who is both technically capable and genuinely service-oriented – someone who enjoys solving problems, building relationships, and making technology easier for others to use.\n\nResponsibilities\nServe as the primary on-site technology resource for residents, staff, vendors, and Home Office \nEducate, troubleshoot and support residents and families on computers, mobile devices, email, social media, streaming services, and community technology platforms, and provide cybersecurity education and guidance regarding scams, phishing, fraud prevention, and online safety.\nDevelop technology resources, training materials, and educational programs. \nCoordinate with vendors and service providers to resolve technical issues.\nPrimary administrator for phone, life safety - including eCall - and security equipment, timeclocks, garage access devices, gate systems, and resident credentials \nSupports nurse call systems, timekeeping systems, multifunction printers, audio/visual equipment, and community technology infrastructure, including troubleshooting, supply management, and coordination of vendor service\nAssist with onboarding and offboarding of residents and associates including internet, phone, cable and community technology services requiring account access, password resets, Microsoft Authentication enrollment,.\nLead and support community technology implementations, upgrades, and expansion projects, partnering with Home Office technology teams and community leadership on strategic technology initiatives.\nResearch, evaluate, and recommend technology solutions to improve resident and staff experiences, encompassing documentation, forms and training resources.\nMonitor system performance and coordinate maintenance, upgrades, repairs and inventory of technology equipment, software, licenses and other IT assets\nMeets customer service standards in a friendly, helpful, and courteous manner\n\nRequirements\nAssociate degree, technical certification, or equivalent combination of education and technology experience.\nStrong knowledge of computer systems, networking, mobile devices, access control systems, and technology support.\nExcellent communication, training, and customer service skills.\nAbility to manage multiple priorities and provide support in a fast-paced environment.\nExperience in senior living, healthcare, hospitality or a multi-sized environment is a plus\n\nAs a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following: \nDiscounted Meal Program \n401k Retirement Plan with Company Match* \nMedical, Vision & Dental Benefits*\nTuition Reimbursement Program* \nVacation, Health & Wellness, 8 holidays & 3 floating personal Paid Time Off*\n*Eligibility may vary by employment status \n\nBenchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.\nWe embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.","description_format":"text","description_chars":3774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Home office","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Senior Living & Assisted Living","Nursing Homes & Long-Term Care"],"lifecycle":[{"event":"open","at":"2026-10-08T19:05:07Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely 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