{"id":1539718,"url":"https://alion.io/job/benepass-senior-partner-success-manager","title":"Senior Partner Success Manager","company":{"id":7574,"name":"Benepass","domain":"getbenepass.com","url":"https://alion.io/company/benepass","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-30T15:00:32Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-04T22:24:33Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"About Us\nAt Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.\nThrough our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.\nOur Mission\nHelping companies reimagine how companies take care of their people.\nOur Investors\nWe are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.\nArticles\nFounder Story - Jaclyn Chen\n\nBenepass Raises $40M Series B\n\nCandidate Resources\nBenepass | Candidate Resource Page\n\nBenepass Listed on Inc. Magazine's Best Workplaces of 2023\n\nThe Role\nWe’re looking for a Senior Partner Success Manager to own the success, implementation, and growth of Benepass’s strategic partner relationships.\nYou’ll serve as a senior post-sale owner for our partner ecosystem, helping partners implement unique workflows and integrations with Benepass, successfully launch new clients, and create long-term value for their customers. You’ll also own the development of scalable implementation and onboarding practices across a variety of partnership models.\nThis role will define how Benepass brings new partners and partner-referred clients into the business. You’ll develop the playbooks, templates, training materials, workflows, and operating rhythms that enable consistent, high-quality onboarding as our partner ecosystem grows.\nYou’ll work closely with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have the resources, communication, and internal support they need to succeed.\nWhat you’ll do\nPartner Success and Relationship Management\nOwn a portfolio of strategic partners and build trusted relationships with their key stakeholders.\n\nDevelop partner success plans, communication cadences, regular check-ins, and business reviews.\n\nUnderstand each partner’s business model, client base, goals, and operating needs.\n\nServe as the senior point of contact for partner questions, escalations, planning, and ongoing collaboration.\n\nIdentify opportunities to deepen relationships and increase the value Benepass provides to each partner.\n\nImplementation Strategy and Scalable Onboarding\nOwn the partner implementation experience from initial handoff through launch and ongoing optimization.\n\nDefine best practices for onboarding different partnership models, including health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and others\n\nDevelop repeatable implementation frameworks, onboarding plans, project templates, checklists, timelines, and readiness criteria.\n\nCreate partner-facing and internal enablement materials that clarify roles, responsibilities, milestones, processes, and escalation paths.\n\nEstablish scalable workflows for partner onboarding, client introductions, implementation support, and post-launch engagement.\n\nIdentify opportunities to standardize, automate, and improve partner onboarding without losing a high-touch experience.\n\nCoordinate cross-functional implementation workstreams and ensure commitments, risks, dependencies, and decisions are clearly documented.\n\nContinuously evaluate onboarding performance and refine processes based on partner feedback, client outcomes, and internal learnings.\n\nPartner Enablement and Go-to-Market Support\nDevelop and deliver partner training, webinars, workshops, office hours, and other enablement programs.\n\nEnsure partners understand Benepass’s products, ideal customer profile, implementation process, and value proposition.\n\nSupport smooth handoffs between partner, Sales, Implementation, and Customer Success teams.\n\nCustomer Outcomes and Performance\nMonitor partner and referred-client performance, including activation, utilization, engagement, retention, satisfaction, and expansion opportunities.\n\nConduct regular performance reviews with partners and translate data into clear recommendations and action plans.\n\nIdentify risks early and coordinate timely resolution of partner or client issues.\n\nPartner with Customer Success to ensure partner-referred clients achieve strong adoption and long-term value.\n\nIdentify opportunities to expand partnerships through additional clients, products, geographies, or benefit programs.\n\nCross-Functional Leadership and Operational Excellence\nAct as the voice of the partner internally, surfacing recurring needs, operational issues, product feedback, and market opportunities.\n\nInfluence Product, Operations, Support, and Implementation priorities based on partner and client insights.\n\nBuild and maintain partner playbooks, standard operating procedures, reporting, and documentation.\n\nEstablish clear ownership and communication across teams involved in partner relationships.\n\nMaintain accurate partner activity, health, opportunities, commitments, and next steps in Benepass’s CRM and internal systems.\n\nHelp shape the operating model and best practices for Benepass’s growing partner ecosystem.\n\nWhat success looks like\nPartners are knowledgeable, engaged, and confident representing Benepass.\n\nNew partnerships and partner-referred clients move smoothly from introduction through implementation and launch.\n\nBenepass has clear, repeatable onboarding processes for different partnership models.\n\nPartner-sourced pipeline, activation, retention, utilization, and expansion improve over time.\n\nPartner satisfaction and confidence in working with Benepass remain strong as the ecosystem scales.\n\nInternal teams have clear visibility into partner needs, risks, opportunities, and commitments.\n\nPartner implementation materials, workflows, and best practices become increasingly standardized and efficient.\n\nWhat we’re looking for\n5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role.\n\nExperience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry.\n\nDemonstrated success managing strategic external relationships and senior stakeholders.\n\nStrong experience leading implementations, onboarding programs, or complex cross-functional projects.\n\nA track record of creating scalable processes, playbooks, templates, and operating practices.\n\nCommercial orientation, including the ability to identify and support expansion opportunities while maintaining partner trust.\n\nComfort using data to assess account health, identify trends, and recommend actions.\n\nExcellent written and verbal communication skills, including the ability to facilitate executive-level conversations.\n\nStrong organization, judgment, follow-through, and attention to detail.\n\nAbility to operate independently, influence without authority, and bring structure to an evolving environment.\n\nNice to have\nExperience working with digital health companies, benefits consultants, PEOs, TPAs, HRIS providers, or benefits-administration platforms.\n\nExperience building or managing a channel, referral, marketplace, or strategic partner program.\n\nFamiliarity with spending accounts, and global health and wellness benefits\n\nExperience with Salesforce or another CRM, customer-success platform, or partner-management system.\n\nExperience supporting integrations, fintech products, payments, or benefits technology workflows.\n\nWillingness to travel occasionally for partner meetings, events, and industry conferences.\n\nCompensation\nBase Salary: $125,000 to $145,000 + variable + equity\nRange(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.\nWhat We Offer\n95% coverage of medical, dental, and vision\n\nFantastic benefits (of course ), including:\n$250 WFH setup (one time)\n\n$500/year Learning & Development Benefit\n\n$150/month cell phone + internet\n\n$100/month Wellness\n\n$100/month Co-working and Commuter Benefit\n\nWe offer several team onsites a year\n\nFlexible PTO\n\nAt Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. 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