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Tu mobilises ton équipe vers l’atteinte des objectifs, analyses les données et les indicateurs de performance afin d’optimiser les résultats et identifies les occasions d’amélioration continue. Si tu souhaites mettre à profit ton expertise en indemnisation dans un rôle où leadership, performance et développement des talents vont de pair, ce poste est pour toi !\nTa contribution à l’équipe\nOrienter l’ensemble des activités de son équipe afin d’obtenir des résultats en misant sur la propulsion de la performance de celle-ci. \nGérer, doter, mobiliser et développer les talents de son équipe. \nOrienter les priorités de l’équipe et la soutenir dans l’exécution des tâches à valeur ajoutée, pour assurer l’atteinte des objectifs d’affaires. \nFaire des recommandations sur l’optimisation et la mise en place des processus d'affaires. \nFaciliter quotidiennement la résolution de problèmes de différentes natures auprès de son équipe et au besoin en interaction avec ses collègues. \nCommuniquer, collaborer et se coordonner avec différentes équipes de l’organisation dans le cadre de ses différentes implications avec celles-ci. \nCommuniquer les objectifs et attentes, en suivre la progression via différents indicateurs de performance et de mobilisation et agir promptement en présence d’écarts. \nS’assurer que les employés respectent les orientations, politiques, outils, pratiques et normes (éthiques, déontologiques, légales et règlementaires). \nEffectuer une saine gestion du changement afin de limiter l'impact sur les ressources humaines, les opérations et la performance globale. \nAssurer le maintien de la qualité du service à la clientèle répondant aux plus hauts standards de l'organisation. \nPlanifier des périodes d’audit sous diverses formes, notamment par l’écoute téléphonique, dégager des constats et accompagner les membres de son équipe pour atteindre, conserver et améliorer la qualité de l’offre de services. \nCe qui te permet de réussir\nDiplôme d’études universitaires dans un domaine pertinent. Une scolarité ou une expérience jugée pertinente peuvent être considérées en équivalence. \nExpérience en gestion de personnel ou dans un rôle comportant des responsabilités de coordination, de coaching ou de leadership. \n3 à 5 ans d’expérience en indemnisation biens. \nCertificat valide de l’Autorité des Marchés Financiers (AMF) d’expertise en sinistre. \nPostule maintenant!\nBeneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.\nPurpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. 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