{"id":3793000,"url":"https://alion.io/job/beneva-agent-service-a-la-clientele","title":"Agent service à la clientèle","company":{"id":1783946,"name":"Beneva","domain":"beneva.ca","url":"https://alion.io/company/beneva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T08:43:48Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Official Internal Job Title:\nAgent au service à la clientèle IWorker Type:\nRegularJob Description:\nSalaire débutant à 25,34$/h + prime d'anglais! Plusieurs postes à combler pour notre cohorte débutant le 23 novembre 2026.\nLe programme de recommandation de Beneva s’applique pour ce poste.\nPourquoi ce poste est important\nAu quotidien, tu seras le premier point de contact pour nos clients en assurance collective. Grâce à ton expertise et à ton approche chaleureuse, tu les accompagneras afin de répondre à leurs questions et de leur offrir une expérience simple, rassurante et efficace.\nChez Beneva, le service à la clientèle, c'est beaucoup plus qu'un centre d'appels : c'est une occasion de créer des relations humaines et de faire une réelle différence.\nTa contribution à l'équipe\nTraiter et valider des demandes de prestations d’assurance collective\nOffrir une expérience client agréable, tout en répondant à leurs besoins\nCollaborer avec nos fournisseurs et professionnels de la santé (pharmaciens, dentistes et autres) pour rassembler toutes les informations nécessaires au traitement d'une demande de prestation \nContribuer à divers projets stimulants qui valorisent ton expertise\nCe qui te permet de réussir\nDiplôme d’études collégiales (DEC)\nExpérience pertinente au service à la clientèle (ex. centre d’appels, domaine de la santé, etc.)\nMaîtrise avancée de la langue anglaise, tant à l’oral qu’à l’écrit, en raison de la nature des tâches, des outils de travail ou des interactions avec des collègues, partenaires, clients ou fournisseurs anglophones, ou afin de répondre aux objectifs de croissance de l’entreprise. Les candidats retenus devront se soumettre à un test d'anglais. \nNous t'offrons\nSalaire compétitif, boni annuel et prime de bilinguisme\nGénéreuse banque de journées de maladie et de vacances pour un équilibre vie-travail optimal\nAssurance collective flexible et avantageuse (assurance vie, assurance maladie incluant les soins dentaires et assurance salaire)\nRégime de retraite concurrentiel à prestations déterminées pour t'aider à planifier votre avenir\nUn environnement de travail stimulant et dynamique\nHoraire : 35 heures par semaine du lundi au vendredi (à raison de 2 soirs / semaine - l’horaire de soir se termine à 20 h)\nPrêt(e) à faire partie des gens qui protègent les gens? Joins-toi à une équipe qui place les gens au cœur de ses actions et viens contribuer à offrir une expérience exceptionnelle à nos clients. Postule dès aujourd'hui!\nBeneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.\nTrue to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.\nFollow us on Instagram !\n@beneva.ca","description_format":"text","description_chars":2916,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-05T07:29:38Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 4","filings_12m":4,"filings_prev_12m":10,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.806,"p_room":0.75,"age_days":13,"expected_fill_days":16,"reasons":["conf:7","velocity","win:late"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/beneva-agent-service-a-la-clientele","json_url":"https://alion.io/job/beneva-agent-service-a-la-clientele.json","meta":{"generated_at":"2026-11-09T12:18:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1783946},"rest":"https://alion.io/mcp/rest/get_company?id=1783946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeneva-agent-service-a-la-clientele"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeneva-agent-service-a-la-clientele"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeneva-agent-service-a-la-clientele"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beneva-agent-service-a-la-clientele\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeneva-agent-service-a-la-clientele"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3793000}},{"tool":"search_jobs","arguments":{"company":"beneva.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3793000},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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