{"id":2516281,"url":"https://alion.io/job/beneva-technical-resource-technician","title":"Technical Resource Technician","company":{"id":1783946,"name":"Beneva","domain":"beneva.ca","url":"https://alion.io/company/beneva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Longueuil, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":1426},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T09:53:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Official Internal Job Title:\nTechnical Resource TechnicianStatus:\nTemporary (Durée déterminée)Job Description:\n\nÀ noter qu’il s’agit d’un poste temporaire (12 mois) selon un horaire de jour du lundi au vendredi de 8h à 16h. Il s’agit d’un poste 100% présentiel pour nos bureaux situés au 1225 rue Saint-Charles Ouest à Longueuil.\nPourquoi ce poste est important\nEn tant que technicien aux ressources techniques tu apportes ton soutien aux employés dans leurs diverses problématiques reliées aux postes de travail. Tu participes au montage des postes et à l'accompagnement technique des équipements de type vidéoconférence par exemple.\nTa disponibilité et ton souci du détail jouent un rôle clé dans l'expérience vécue par tous les membres de l'organisation.\nTa contribution à l'équipe\nRecevoir et traiter les demandes de service, d’incidents ou d’information des utilisateurs des systèmes informatiques.\nChercher à résoudre les demandes de service, d’incidents ou d’information dès le premier contact avec l’utilisateur.\nEnregistrer chaque demande, les qualifier, les catégoriser et, au besoin, les aiguiller au bon endroit et documenter les solutions appliquées.\nAssister les utilisateurs lorsque la présence sur place est requise.\nInstallation de logiciel à la pièce.\nAssurer l’ouverture et la fermeture des différents comptes d’accès aux systèmes informatiques.\nEffectuer la livraison, l’installation et l’entretien des équipements de bureautique (PC, imprimantes, projecteurs, etc.) et de téléphonie (téléphone, casque d’écoute, cellulaire, etc.).\nEffectuer l’installation et l’entretien des logiciels sur les postes de travail.\nMaintenir à jour la CMDB (Configuration Management Database).\nEffectuer et maintenir les prises d’inventaire des équipements faisant partie de l’infrastructure informatique et de téléphonie.\nRécupérer des fichiers à partir des copies de sécurité.\nFaire le suivi des commandes.\nParticiper activement aux réaménagements.\nParticiper à la recherche de solutions pour les incidents et les problèmes.\nÀ l’occasion, formation des techniciens au centre d’assistance.\nParticiper aux travaux collectifs organisés sous la supervision de la direction.\nCe qui te permet de réussir\nDEC ou AEC en informatique, en électronique ou en installation de réseaux.\nMaîtrise de la langue française parlée et écrite \nBeneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.\nPurpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.\nFollow us on Instagram !\n@beneva.ca","description_format":"text","description_chars":2773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-14T09:53:34Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 5","filings_12m":5,"filings_prev_12m":9,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T14:07:22Z"},"pay":null,"html_url":"https://alion.io/job/beneva-technical-resource-technician","json_url":"https://alion.io/job/beneva-technical-resource-technician.json","meta":{"generated_at":"2026-10-14T14:07:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1783946},"rest":"https://alion.io/mcp/rest/get_company?id=1783946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeneva-technical-resource-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeneva-technical-resource-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeneva-technical-resource-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beneva-technical-resource-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeneva-technical-resource-technician"}]}