{"id":3714496,"url":"https://alion.io/job/beneva-technician-ii-customer-relations","title":"Technician II - Customer Relations","company":{"id":1783946,"name":"Beneva","domain":"beneva.ca","url":"https://alion.io/company/beneva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada","Longueuil, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T04:48:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Official Internal Job Title:\nTechnician II - Customer RelationsStatus:\nTemporary (Durée déterminée)Job Description:\nPourquoi ce poste est important\nChaque interaction avec un client est une occasion de renforcer sa confiance envers Beneva. Par ton écoute, ton efficacité et la qualité de tes conseils, tu contribues à offrir une expérience distinctive tout en assurant le bon traitement des demandes liées aux produits et services de notre ligne d’affaires.\nTa contribution à l’équipe\nRépondre aux appels des clients et comprendre leurs besoins afin de leur fournir des renseignements clairs et adaptés.\nAccompagner les clients dans leurs démarches en expliquant les produits, les services, les procédures et les différentes options qui s’offrent à eux.\nTraiter les demandes pouvant être résolues immédiatement et acheminer les dossiers plus complexes aux équipes concernées.\nAssurer la protection des renseignements personnels en validant l’identité des personnes autorisées.\nEffectuer les activités administratives requises dans les différents systèmes informatiques.\nContribuer à l’atteinte des objectifs de performance et de qualité de l’équipe.\nIdentifier les occasions de référencement et promouvoir les produits et services de Beneva lorsque la situation s’y prête.\nParticiper aux efforts de conservation des affaires en proposant des solutions adaptées aux besoins des clients.\nRédiger les communications écrites destinées aux clients lorsque requis.\nRéaliser des sondages téléphoniques au besoin.\nCe qui te permet de réussir\nDétenir un diplôme d’études collégiales en techniques administratives, en assurance ou toute autre formation jugée équivalente.\nPosséder au moins une année d’expérience pertinente en service à la clientèle.\nMaîtriser la langue française et posséder une très bonne connaissance de la langue anglaise, tant à l’oral qu’à l’écrit, dû à la nature des tâches, les interactions avec les collègues, partenaires, clients ou fournisseurs anglophones ainsi que la croissance de l’entreprise à l’extérieur du Québec.Les personnes retenues devront réussir un test d’évaluation linguistique.\nBeneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.\nPurpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.\nFollow us on Instagram !\n@beneva.ca","description_format":"text","description_chars":2560,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-04T00:24:09Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 5","filings_12m":5,"filings_prev_12m":9,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/beneva-technician-ii-customer-relations","json_url":"https://alion.io/job/beneva-technician-ii-customer-relations.json","meta":{"generated_at":"2026-11-06T08:09:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1783946},"rest":"https://alion.io/mcp/rest/get_company?id=1783946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeneva-technician-ii-customer-relations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeneva-technician-ii-customer-relations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeneva-technician-ii-customer-relations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beneva-technician-ii-customer-relations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeneva-technician-ii-customer-relations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3714496}},{"tool":"search_jobs","arguments":{"company":"beneva.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3714496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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