{"id":3543898,"url":"https://alion.io/job/beneva-users-phone-support-technician-ii","title":"Users Phone Support Technician II","company":{"id":1783946,"name":"Beneva","domain":"beneva.ca","url":"https://alion.io/company/beneva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T20:11:47Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T12:34:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Official Internal Job Title:\nUsers Phone Support Technician IIStatus:\nTemporary (Durée déterminée)Job Description:\nLe poste est temporaire d'une durée de 6 mois.\nPourquoi ce poste est important :\nEn tant que technicien(-ne) soutien téléphonique tu assures la réponse aux appels de première ligne aux utilisateurs et leur offre des solutions. Par ton sens du service client tu les aides à utiliser les fonctionnalités des équipements informatiques. Tu prends en charge les incidents et les demandes de service\nTa contribution à l'équipe\nAssurer la prise d’appels pour le service aux utilisateurs et répondre aux demandes des utilisateurs concernant le matériel, les logiciels, les réseaux, l’information au sujet des systèmes, et l’installation du matériel et des diverses composantes des postes de travail\nTraiter les incidents/requêtes de service de complexité moyenne, plus particulièrement : aide à la configuration pour les outils bureautique, support des applications, support de la mobilité et des bureaux virtuels, support des systèmes de téléphonies IP, support du réseau, diagnostic des problèmes matériels,... \nÊtre en mesure de supporter et différencier la clientèle diversifiée (agents AFF, CSC, courtiers, agent de bureau, etc.)\nSurveiller le progrès des requêtes ouvertes afin de d’effectuer un suivi adéquat auprès des utilisateurs concernés \nEffectuer le suivi avec les autres parties prenantes du processus selon le cas\nSaisir les informations requises au bon fonctionnement du Centre de services dans l’outil de gestion des requêtes\nEscalader les cas complexes ou certaines problématiques spécifiques aux secteurs appropriés avec les informations requises (diagnostic)\nRecommander des améliorations aux systèmes et ou aux méthodes de travail\nEffectuer la prise à distance des postes de travail pour assistance immédiate (SCCM, LogMeIn)\nBonne priorisation du travail en fonction de l’impact et l’urgence des incidents/requêtes de service\nBonne compréhension des systèmes d’exploitation (Windows 7, Windows 10, OSX)\nCe qui te permet de réussir :\nDiplôme d’études collégiales ou l’équivalent\nDeux (2) années minimum d’expérience pertinente en soutien informatique téléphonique dans un centre d’appels\nMaitrise avancée de la langue française tant à l'oral qu'à l'écrit\nMaîtrise avancée de la langue anglaise tant à l'oral qu'à l'écrit\n#LI-Hybrid\nBeneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.\nPurpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.\nFollow us on Instagram !\n@beneva.ca","description_format":"text","description_chars":2807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-30T20:11:47Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 5","filings_12m":5,"filings_prev_12m":9,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/beneva-users-phone-support-technician-ii","json_url":"https://alion.io/job/beneva-users-phone-support-technician-ii.json","meta":{"generated_at":"2026-11-03T18:22:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1783946},"rest":"https://alion.io/mcp/rest/get_company?id=1783946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeneva-users-phone-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeneva-users-phone-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeneva-users-phone-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beneva-users-phone-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeneva-users-phone-support-technician-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543898}},{"tool":"search_jobs","arguments":{"company":"beneva.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543898},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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