{"id":3825377,"url":"https://alion.io/job/benifex-director-professional-services-emea","title":"Director Professional Services, EMEA","company":{"id":669145,"name":"Benifex","domain":"benifex.com","url":"https://alion.io/company/benifex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":94,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southampton, United Kingdom","Gothenburg, Sweden","Stockholm, Sweden","Copenhagen, Denmark"],"countries":["GB","SE","DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T07:45:17Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-11T01:33:30Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Who are Benifex?\nWe are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.\nWhy should you apply?\nLead and shape Professional Services across EMEA, with responsibility for an organisation of approximately 120 people.\n\nTake on a highly visible leadership role combining customer impact, operational excellence, people leadership and regional transformation.\n\nWork directly with strategic and enterprise customers, building senior relationships and leading complex engagements and escalations.\n\nMake a tangible impact on how Professional Services scales across EMEA, improving governance, delivery frameworks, operational performance and organisational maturity.\n\nWork for a profitable, fast-growing market leader in the online reward and benefits space\n\n**Please note we are unable to offer visa sponsorship or support with residence or work permits**\nRole Overview\nAs Director, Professional Services, EMEA, you will lead the day-to-day performance of our Professional Services organisation across the region, ensuring successful customer outcomes, operational excellence and consistent execution. Reporting to the RVP, Professional Services, EMEA, you will translate regional strategy into clear operational priorities while strengthening delivery governance, capability and organisational maturity. You will also play a key role in customer leadership, acting as a senior escalation point for strategic and enterprise customers and partnering across Sales, Customer Success, Product and Support.\nThis role can be based remotely in the UK or Ireland, with some travel required, or at one of our European offices in Sweden, Denmark, Lithuania, the Netherlands or Germany, where you’ll work from the office three days per week.\nResponsibilities\nLead Professional Services delivery across EMEA, an organisation of approximately 120 people.\n\nTranslate regional strategy into clear operational priorities, building accountability and consistent execution across teams and functions.\n\nLead, coach and develop people managers, strengthening leadership capability and building a high-performing, inclusive organisation.\n\nOwn senior relationships with strategic and enterprise customers, leading complex engagements and escalations to achieve successful customer outcomes.\n\nPartner closely with Sales, Customer Success, Product and Support to align customer priorities, delivery strategy and execution.\n\nEnsure projects and programmes are delivered to agreed scope, timelines, budgets and quality standards through effective governance, methodologies and operational controls.\n\nLead resource planning and capacity management across EMEA, balancing demand, utilisation, delivery quality and team health.\n\nDrive continuous improvement and regional transformation using operational data and insights to improve delivery performance, forecasting, customer satisfaction, profitability and organisational maturity.\n\nWhat are we looking for?\nSubstantial leadership experience, including experience leading and developing people managers.\n\nA strong understanding of how a Professional Services organisation operates, including its commercial and operational drivers.\n\nStrong experience managing complex implementation and customer delivery portfolios, including delivery performance, governance and risk.\n\nDemonstrated success scaling teams and improving processes, operational effectiveness and organisational maturity.\n\nStrong commercial and operational acumen across resource and capacity management, utilisation, forecasting and profitability.\n\nExperience building senior relationships with strategic customers and successfully managing complex escalations.\n\nStrong stakeholder management and influencing skills, with the ability to align executive, regional and global stakeholders across functions.\n\nA data-driven and commercially minded leadership approach, with strong decision-making and problem-solving skills and a track record of developing high-performing teams.\n\nOur interview process\n We understand the importance of a smooth and efficient interview process, so we’ll aim to move through each stage as quickly as possible while keeping you updated along the way.\nInitial call with the Talent team\nInterview with the hiring manager\nCase study + presentation\nFinal interview with a senior team member.\nPlease apply with your CV in English.\nWe are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.","description_format":"text","description_chars":5037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-11-05T18:17:59Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.97,"p_room":0.75,"age_days":14,"expected_fill_days":21,"reasons":["conf:4","urgency","velocity","win:late"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/benifex-director-professional-services-emea","json_url":"https://alion.io/job/benifex-director-professional-services-emea.json","meta":{"generated_at":"2026-11-11T08:57:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669145},"rest":"https://alion.io/mcp/rest/get_company?id=669145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbenifex-director-professional-services-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbenifex-director-professional-services-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbenifex-director-professional-services-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/benifex-director-professional-services-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbenifex-director-professional-services-emea"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3825377}},{"tool":"search_jobs","arguments":{"company":"benifex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3825377},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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