Implementation Consultant

Who are Benifex?

We are a fast-moving technology company, andone of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and buildworkplace technology that makes this happen. Benifex’s mission is tobuild remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best,we need brilliant people on board and that’s where you come in.

Why should you apply?

• Join a collaborative Implementation Services team where you'll play a key role in delivering innovative customer solutions for organisations around the world.

• Develop deep expertise in SaaS implementation, platform configuration, and solution delivery while working on a variety of customer projects.

• Partner with Solution Consultants, Solution Architects, QA specialists, and Project Managers, giving you exposure to the full implementation lifecycle.

• Take ownership of your work, managing priorities independently while contributing to high-quality project outcomes and customer success.

• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025

• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position

Great benefits:

£27,500-35,000

Flexible work - choose a working setup that works for you. While this role is initially 2 days per week in the office, there is potential to flex in future.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

25 days holiday plus your local bank holidays

Your birthday off

Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

Work from Anywhere policy for 90 days

Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

As an Implementation Consultant, you will be responsible for configuring and building customer solutions in line with agreed scope, implementation methodology, and quality standards. Working closely with Solution Consultants and other delivery specialists, you will ensure platform functionality is configured, tested, and delivered successfully. You'll contribute throughout the implementation lifecycle, supporting testing activities, resolving issues, and helping customers prepare for go-live. This is an excellent opportunity for someone who enjoys combining technical configuration, problem-solving, and collaboration to deliver exceptional customer outcomes.

Responsibilities

• Configure, build, and test platform functionality in line with customer requirements and delivery standards.

• Collaborate with Solution Consultants to ensure requirements are understood and technically achievable.

• Support testing activities, defect resolution, and customer readiness throughout the implementation lifecycle.

• Create and maintain implementation documentation and customer knowledge articles.

• Manage your workload effectively, communicating progress and escalating risks or blockers where required.

What are we looking for?

• Experience implementing SaaS products in an Implementation Consultant, Configuration Consultant, or similar delivery-focused role.

• Experience configuring software solutions against business requirements and following defined delivery methodologies.

• Strong attention to detail, with the ability to produce high-quality configuration, testing, and documentation outputs.

• Experience supporting system testing and user acceptance testing, including defect investigation and resolution.

• Excellent organisational, communication, and collaboration skills, with a proactive and customer-focused approach.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out ourcareers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial call with the Talent team

Interview with the hiring manager and a member of the team

Final interview with a senior manager

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.