Credit Analyst - Aurora
Overview
Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's third most admired company. And for more than 140 years we’ve been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.
Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.
Job Summary
The Credit Analyst will act as a liaison between customer, Credit Manager, and Cash Apps as each situation / scenario dictates. Perform reconciliations of customer accounts to resolve disputes, chargebacks and unapplied cash and weekly report-out to buying groups. Advanced Excel skills required to provide reporting to cross-functional teams and external customers on a recurring basis. Collaborates with IT on testing of new projects and assists with training.
Responsibilities
- Perform complex reconciliation, researching exceptions, determining courses of corrective action where necessary.
- Provide exceptional internal and external customer service by counseling customers in relation to their statement, invoice(s), credit / debit memo’s, retailer portal / Gateway, payments, etc.
- Collect Resale Certificates to ensure proper set-up through Vertex and the release of ACE & DIB orders through their respective websites.
- Create and distribute with Credit Operations Manager month end reports and assist with some analysis. Assist with new IT projects being developed including testing and reporting.
- Perform weekly reconciliation and provide status of invoices sent/received via EDI to buying group. Work cross-functionally with IT and other teams, if necessary.
- Maintain day-to-day issues amongst team, including vacation schedule and coverage.
Qualifications
- 5+ years of work experience in credit, collections, accounts payable, cash applications, accounting, or dispute resolution.
- B.A. or B.S. in Business Related Field preferred or equivalent work experience.
- Advanced knowledge of Microsoft Excel (pivot tables, vlookup, etc.)
- Preferred system skills: SAP, OnBase Document Imaging.
- Ability to communicate openly and honestly with colleagues and customers. Takes personal responsibility for the quality and content of the work and complies with information confidentiality requirements where applicable.
- Ability to work in a rapidly evolving environment and quickly grasp new concepts by demonstrating and applying knowledge of these tasks timely and accurately.
- Establishes and maintains effective relationships by collaborating with customers by fully understanding and meeting their expectations.
- Seen as a team player that encourages collaboration and quickly gains trust and support of peers. Finds common ground and solves problems for the benefits of all.
- Excellent written and verbal communication skills with high degree of accuracy and attention to detail to internal or external customers.
- This position requires minimal travel on an as needed basis.
- There are minimal physical requirements for this position.
Engagement, Inclusion + Social Impact
At Benjamin Moore, we don't just accept difference - we celebrate it, support it, and thrive because it benefits our employees, customers, and community. We remain steadfast in our commitment to cultivating an environment where all are provided the tools and opportunities to thrive in the workplace. Our efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence, and Safety.
Our Social Impact initiatives, including strategic partnerships, in-kind donations, and volunteerism, further amplify our ability to positively impact the lives of our stakeholders. We believe that fostering a culture of inclusion and belonging is the right thing to do and essential for our continued success.
Student Loan Repayment Assistance Program
Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee's student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law.
EOE
Benjamin Moore is an equal-opportunity employer that is committed to a culture of inclusion and belonging. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business needs.