{"id":2691449,"url":"https://alion.io/job/bensons-for-beds-it-service-delivery-manager","title":"IT Service Delivery Manager","company":{"id":4417539,"name":"Bensons for Beds","domain":"bensonscareers.com","url":"https://alion.io/company/bensonscareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-16T08:33:24Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-04T23:58:35Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"We are seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation.\nMain Responsibilities for IT Service Delivery Manager Roles\nManage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements\n\nBuild strong relationships with internal stakeholders, users, suppliers, and technology service providers\n\nLead, manage and develop a small team of IT Field Engineers responsible for providing on-site support across stores, distribution centres, manufacturing sites and support offices.\n\nPlan and coordinate field engineering activities, ensuring appropriate coverage, prioritisation and responsiveness to business needs.\n\nMonitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required\n\nLead the management of incidents, service requests, problems, and escalations to ensure timely resolution\n\nCoordinate major incident management activities and provide clear communication to stakeholders throughout the process\n\nOwn service reporting, including key performance indicators, service level performance, risks, issues, and improvement actions\n\nWork with technical teams to identify root causes and deliver effective problem management and preventative measures\n\nSupport change management and ensure that service impacts, risks, and readiness activities are properly assessed\n\nManage third-party suppliers and support contract, performance, and service review meetings\n\nDevelop and maintain service documentation, operating procedures, service catalogues, and support processes\n\nLead continual service improvement initiatives to enhance user experience, operational efficiency, and service resilience\n\nEnsure IT services are delivered in accordance with relevant security, governance, compliance, and business continuity requirements\n\nIT Service Delivery Manager Skills and Experience Required\nProven experience in IT service delivery, IT service management, or a similar technology operations role\n\nStrong understanding of ITIL principles and service management processes\n\nExperience managing incidents, problems, changes, service levels, and continual improvement activities\n\nProven experience leading and developing a small IT support team, including field-based engineers operating across multiple locations.\n\nExperience managing IT support services within a multi-site retail, logistics, manufacturing or distributed business environment.\n\nExcellent stakeholder management and communication skills, with the ability to work effectively with technical and non-technical audiences\n\nExperience managing suppliers, service providers, and technology partners\n\nStrong analytical and problem-solving skills, with the ability to use service data to drive improvements\n\nOrganised and confident managing multiple priorities in a fast-paced environment\n\nExperience producing service reports, performance dashboards, and management information\n\nAbility to lead discussions, coordinate teams, and remain calm during major incidents or service disruption\n\nITIL certification or equivalent service management experience is desirable\n\nExperience with IT service management tools and platforms is desirable\n\nKey Benefits of Working in Our IT Service Management Team\nCompetitive salary and benefits package\n\nSupportive and inclusive working environment\n\nOpportunities for professional development, training, and career progression\n\nAccess to relevant technology, service management, and leadership development programmes\n\nLife Assurance and pension contributions\n\nFlexible and collaborative working arrangements, where applicable\n\nAnd other company benefits\n\nWorking Hours and Location\nFull-time position\n\nWorking hours are generally Monday to Friday - 3 days per week on site\n\nOccasional out-of-hours support may be required for major incidents, planned changes, or service escalations\n\nHybrid or office-based working arrangements may be available, depending on business requirements\n\nSome travel to company sites or supplier locations is required\n\nApply Now for Your Next IT Service Delivery Manager Job\nIf you are an experienced IT service professional who is passionate about delivering reliable technology services and improving the user experience, apply today. We welcome applications from all backgrounds and experience levels and look forward to hearing how you can help us deliver excellent IT services across the organisation.","description_format":"text","description_chars":4726,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T09:02:49Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.789,"p_room":0.55,"age_days":19,"expected_fill_days":19,"reasons":["conf:5","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/bensons-for-beds-it-service-delivery-manager","json_url":"https://alion.io/job/bensons-for-beds-it-service-delivery-manager.json","meta":{"generated_at":"2026-11-05T11:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14454,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417539},"rest":"https://alion.io/mcp/rest/get_company?id=4417539"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbensons-for-beds-it-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbensons-for-beds-it-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbensons-for-beds-it-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bensons-for-beds-it-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbensons-for-beds-it-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2691449}},{"tool":"search_jobs","arguments":{"company":"bensonscareers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2691449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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