{"id":1953799,"url":"https://alion.io/job/bentley-systems-infrastructure-engineering-software-company-process-documentation-specialist","title":"Process Documentation Specialist","company":{"id":47116,"name":"Bentley Systems","domain":"bentley.com","url":"https://alion.io/company/bentley-systems-infrastructure-engineering-software-company","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":159000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Miro","optional":false},{"name":"SharePoint","optional":false},{"name":"Digital Twin","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T14:17:58Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Location: Dublin, Ireland (Hybrid - 2 days per week in the office)\nPosition Summary:\nBentley Systems is seeking a Process Documentation Specialist to help transform HR into a standardized, scalable, and automation-ready global function. In this role, you'll turn fragmented process knowledge, including legacy documentation, SME input, and current practice, into clear, standardized process documentation that supports consistent service delivery, Workday enablement, self-service, and future automation. Working at the intersection of HR operations, process design, and knowledge management, you'll partner with HRSS, Centers of Expertise, HRBPs, and HR Technology to capture how work is done today, identify gaps and inconsistencies, and document future-ready global processes with a continued focus on end-to-end flow, ownership, controls, and the structure needed to make processes ready for automation.\nResponsibilities:\nCreate clear, standardized, and robust HR process documentation using Bentley’s approved HR process documentation template.\nConvert existing documentation, SME input, emails, notes, and fragmented process materials into structured, high-quality process documents.\nDocument HRSS processes at the appropriate process level, focusing on end-to-end flow, inputs, outputs, roles, systems, controls, and escalation points rather than click-by-click work instructions.\nPartner with HRSS team members, COEs, HRBPs, Workday/HR Technology, and other stakeholders to validate process accuracy, ownership, variations, and decision points.\nSupport the creation and maintenance of a global HRSS process inventory, including process categories, ownership, scope, status, and documentation readiness.\nIdentify documentation gaps, outdated materials, conflicting guidance, duplicate content, and unclear process ownership.\nSupport HR knowledge base cleanup by helping align knowledge articles with approved process documentation and ensuring content is accurate, current, and owned.\nHelp establish a sustainable documentation governance model, including review cycles, ownership expectations, change control, and quality standards.\nApply Bentley’s HRSS documentation principles, including simple language, flow-first process design, clear separation between process and work instruction, and automation-ready structure.\nUse Copilot and other AI tools responsibly to accelerate process documentation drafting, content review, summarization, and gap identification.\nMaintain a strong focus on colleague experience, ensuring documentation supports faster, clearer, and more consistent HR service delivery.\nCollaborate with HR Operations leadership to prioritize high-impact processes for documentation based on volume, risk, Workday relevance, colleague impact, and automation potential.\nSupport preparation for future automation and agentic AI by ensuring processes include clear triggers, inputs, outputs, system dependencies, exceptions, and escalation rules.\nThis position operates in a global HR environment and may require collaboration across multiple time zones.\nSuccess Measures:\nReporting to the Director, HR Operations, the 12 months expectations will be to:\nDeliver documentation for priority HR processes.\nEstablish sustainable process and knowledge governance practices.\nImprove consistency and accessibility of HR process documentation.\nCreate a foundation that supports future automation and self-service initiatives.\nQualifications:\n5+ years of experience in HR Shared Services, HR Operations, process documentation, process improvement, knowledge management, or a related operational excellence role.\nStrong experience documenting business or HR processes in a structured and standardized format.\nDemonstrated ability to translate complex, fragmented, or informal process knowledge into clear, concise, and usable documentation.\nStrong understanding of HR operations and employee lifecycle processes, such as onboarding, offboarding, employee data changes, payroll coordination, leave, benefits, or case management.\nExperience working with HCM platforms such as Workday is strongly preferred.\nFamiliarity with HR case management, knowledge base tools, SharePoint, Microsoft Office, and Microsoft Teams.\nExperience using process mapping or documentation tools such as Visio, Lucidchart, Miro, or similar tools.\nStrong writing and attention to detail, with the ability to produce clear, professional, consistent, and easy-to-follow documentation while identifying inconsistencies, gaps, duplicate content, and unclear ownership.\nExperience with knowledge management, content cleanup, documentation governance, or service catalog development is preferred.\nFamiliarity with AI tools such as Microsoft Copilot or similar tools is preferred.\n\nThis is a Hybrid role.\n\nWhat We Offer:\nStep into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.\nAn attractive salary and benefits package.\nBentley Impact Day: take a day off from work to volunteer with an organization of your choice.\nCelebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.\nA commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.\nBe part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.\n Who We Are:\nBentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure - sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.\nEqual Opportunity Employer:\nBentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.","description_format":"text","description_chars":6942,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","IT Training & Certification"],"lifecycle":[{"event":"open","at":"2026-10-06T11:17:02Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":0.9,"age_days":13,"expected_fill_days":22,"reasons":["conf:19","velocity","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/bentley-systems-infrastructure-engineering-software-company-process-documentation-specialist","json_url":"https://alion.io/job/bentley-systems-infrastructure-engineering-software-company-process-documentation-specialist.json","meta":{"generated_at":"2026-10-14T15:17:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47116},"rest":"https://alion.io/mcp/rest/get_company?id=47116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbentley-systems-infrastructure-engineering-software-company-process-documentation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbentley-systems-infrastructure-engineering-software-company-process-documentation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbentley-systems-infrastructure-engineering-software-company-process-documentation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bentley-systems-infrastructure-engineering-software-company-process-documentation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbentley-systems-infrastructure-engineering-software-company-process-documentation-specialist"}]}