{"id":1953789,"url":"https://alion.io/job/bentley-systems-infrastructure-engineering-software-company-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":47116,"name":"Bentley Systems","domain":"bentley.com","url":"https://alion.io/company/bentley-systems-infrastructure-engineering-software-company","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exton, United States","Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Windows Server","optional":false},{"name":"Digital Twin","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T18:30:29Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Location: Remote or Hybrid - Exton, PA or Philadelphia (if near to office location, 3 days in a week, in-office)\n\nPosition Summary\nAre you passionate about solving complex technical challenges and becoming a recognized expert in your field? As a Senior Engineer, you'll combine deep technical expertise with creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our users.\nWe're looking for someone who thrives on continuous learning, stays ahead of industry trends, and enjoys turning new ideas into practical solutions. You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects.\nResponsibilities:\nSolve complex technical issues, identify root causes, and deliver effective solutions for customers.\nSupport Bentley products and their integrations across cloud services, databases, networks, and connected technologies.\nCollaborate with global engineering, product, and support teams to improve products and customer experiences.\nShare knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.\nAct as a technical leader and trusted expert within your area of specialization.\nContribute ideas and feedback to influence product improvements and future capabilities.\nStay current with emerging technologies, industry trends, and best practices.\nEnsure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.\nProactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.\nHelp define and improve troubleshooting, testing, and support processes that scale across the organization.\nCommunicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.\nContinuously develop your technical expertise, leadership skills, and professional growth.\nQualifications:\n7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.\nProven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.\nStrong hands-on experience with:\nMicrosoft Azure\nWindows Server and desktop environments\nNetworking and connectivity troubleshooting\nAPIs, integrations, SSO, and OAuth\nSkilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes.\nExcellent communication skills, with the ability to explain technical issues clearly to both engineers and customers.\nCalm, customer-focused, and effective when managing critical or high-impact incidents.\nThis role does not require travel\nRequires sitting or standing at will while performing work on a computer (or any other physical requirements).\nIdeal Candidate\nYou'll thrive in this role if you enjoy solving the toughest technical problems, collaborating with smart people across global teams, and becoming the go-to expert others rely on when things get complicated. You'll combine strong technical depth with curiosity, ownership, and a desire to continuously improve both products and customer experiences.\nCertifications\nRequired: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days).\nStrongly Preferred:\nMicrosoft Certified: Azure Fundamentals (AZ-900)\nMicrosoft Certified: Azure Administrator Associate (AZ-104)\nNetworking certs such as CCNA/CCNP (or equivalent demonstrable networking depth)\nSecurity fundamentals (e.g., SC-900 or equivalent) are a plus.\n\nThis is a Home-based role.\nWhat We Offer:\nStep into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.\nAn attractive salary and benefits package.\nBentley Impact Day: take a day off from work to volunteer with an organization of your choice.\nCelebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.\nA commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.\nBe part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.\n Who We Are:\nBentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure - sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.\nEqual Opportunity Employer:\nBentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.\nBentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination\nBentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice\n\nRequest an Accommodation:\nAs an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. 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