{"id":1968488,"url":"https://alion.io/job/bentley-university-systems-support-analyst","title":"Systems Support Analyst","company":{"id":96709,"name":"Bentley University","domain":"bentley.edu","url":"https://alion.io/company/bentley-university","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60225,"max":96687,"currency":"USD","period":"year","gross":null,"usd_annual":96687},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T18:16:24Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T14:19:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Description Summary\nAs a Systems Support Analyst, you will be responsible for daily operational work, such as reviewing and resolving tickets involving database and/or integration tasks. Your primary focus will be to support and enhance our data management and application ecosystem, collaborating with cross-functional teams to troubleshoot issues, and maintain data integrity.Essential Duties:\nSQL server and Postgres administration.\nPlan and apply Microsoft SQL server security patches as needed.\nTroubleshooting and issue resolution: identify and resolve application, and database related issues promptly to minimize downtime and maintain a high level of system availability.\nProvide support for emergency and urgent requests during business hours as well as non-business hours.\nDaily operational tasks including but not limited to creating users and assigning appropriate roles and permissions, execute SQL queries, compiling scripts, monitoring, and researching security tickets.\nServe as Level II triage point for escalated tickets/calls; validate scope and severity, perform initial troubleshooting and application support as applicable, document findings, and escalate only when necessary to other IT groups while meeting defined response time expectations.\nDocumentation and reporting: Maintain comprehensive documentation of application processes, job schedules, and issues.\nCollaboration and communication: Collaborate with IT team members, business application owners, and external partners to facilitate smooth integration of various systems and data sources.\nSoftware and DB maintenance: Research, installation, configure, and test software & database including database modifications, security modifications, overseeing testing through implementation.\n\nOther Duties:\nTraining and knowledge sharing: Participate in training sessions and knowledge-sharing activities with team members and end-users across the organization.\nCross-functional support: Provide support to other IT and business teams on integration related matters and assist in resolving integration challenges across various projects.\nMinimum Qualifications:\nBachelor’s degree in Computer Science, Information Technology, or a related field.\nA minimum of 1-3 years of experience managing databases such as SQL Server and/or Postgres, and supporting applications in an enterprise environment.\nStrong knowledge of support tools such as SSMS, pgAdmin etc.\nExcellent communication and collaboration skills to work effectively with cross functional teams.\nFamiliarity with security principles and best practices related to databases.\nAbility to work independently, prioritize tasks, and meet project deadlines.\nPreferred Qualifications:\nWorking knowledge of applications such as Workday, PowerFAIDS etc.\nUnderstanding of enterprise application architectures and database technologies and SQL for data retrieval and manipulation.\nWork Environment:\nTypical office setting with extensive sitting and computer work\nAbility to travel around campus for meetings and other work-related events\nPay Transparency\nAt Bentley we offer a “total rewards ” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.\nSalary Grade Range:\n$60,225 - $96,687 per year\nIf you have questions about the salary grade range or need additional information, please contact us at \nBentley University requires references checks and may conduct other pre-employment screening.\nDIVERSITY STATEMENT\nBentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.\nBentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. 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