{"id":1590547,"url":"https://alion.io/job/beon-technical-support-engineer","title":"Technical Support Engineer","company":{"id":671224,"name":"BEON","domain":"beon.tech","url":"https://alion.io/company/beon-2","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC","PM","SX"],"hiring_countries_total":45,"salary":{"min":null,"max":3000,"currency":"USD","period":"month","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-01T16:00:03Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T16:00:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re looking for a highly technicalTechnical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.\nThe project is an AI vision platform running on Kubernetes, used for enterprise video analytics. In this role, you’ll provide technical support across Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues.\nYou’ll work directly with customers during technical discussions and troubleshooting sessions, reproduce customer environments to diagnose issues, manage support tickets, and clearly communicate technical findings, workarounds, and resolutions. You’ll also collaborate closely with Engineering, Sales, and Customer Success teams, escalating complex issues and product bugs when needed.\nThis is a remote, full-time opportunity with compensation of up to $3,000 USD/month.\nRequirements\n2+ years of experience in Technical Support, preferably in Tier 2 / Tier 3 support\nStrong hands-on experience with Kubernetes in production environments\nAt least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent\nStrong troubleshooting skills across software, infrastructure, networking, and distributed environments\nExperience working directly with customers in a technical capacity\nAbility to independently investigate complex technical issues and collaborate with Engineering teams\nExperience with Linux\nExperience with AWS, Azure, or other cloud platforms\nHands-on experience with containers, networking, monitoring, and logging tools\nBackground supporting enterprise software products\nAdvanced English proficiency\nBased in LATAM\nBenefits\nRemote, full-time opportunity\nUS$1,000 welcome package for equipment\nTrip to BEON.tech headquarters in Buenos Aires\nHealth insurance\nPsychotherapy sessions\nPaid time off\nInternet service\nFlexible payments via crypto, wire transfer, Wise, PayPal, or Payoneer\nEnglish conversation club & workshops\nUnlimited access to Udemy, Education IT & O’Reilly\nAI Tools & Learning Program\nCo-working spaces\nWeekly challenges with quarterly prizes","description_format":"text","description_chars":2135,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health 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