{"id":1310847,"url":"https://alion.io/job/beqom-application-support-specialist-l2","title":"Application Support Specialist (L2)","company":{"id":2394485,"name":"beqom","domain":"beqom.com","url":"https://alion.io/company/beqom","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":46},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"Claude","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-09-28T00:15:43Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Role Overview Join beqom - where tech meets impact\nbeqom is a high-growth B2B SaaS company powered by Intentional AI that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by leading global enterprises, beqom empowers HR leaders to make smarter, compliant pay decisions that win and keep top talent.\nRole Overview\nWe are looking for a highly skilled and solution-driven Application Support Specialist (L2) to join our technical support team.\nIn this role, you will handle complex technical incidents escalated from our L1 Service Desk Engineering team, ensuring rapid service restoration and long-term service reliability. Beyond resolving issues, your mission is to identify root causes, implement permanent fixes, and actively contribute to our “Zero Repeat” principle - ensuring issues do not occur again.\nWhat you'll be doing\nIncident Analysis & Resolution\nInvestigate escalated incidents using logs, SQL queries, and diagnostic tools.\nProvide effective workarounds to restore service quickly.\nDevelop permanent fixes and implement improvements to prevent recurrence.\nRoot Cause & Problem Management\nIdentify underlying problems behind recurring incidents.\nConduct and document structured RCAs for critical or repeated issues.\nManage the lifecycle of problems until permanent resolution is achieved.\nCollaboration & Escalation\nWork closely with System Support Managers, DBAs, and L3/L4 teams.\nPrepare clear and detailed technical escalations for complex bugs or architectural issues.\nParticipate in architectural enhancement discussions to prevent future failures.\nTesting & Knowledge Sharing\nValidate fixes thoroughly in staging/UAT environments to ensure reliability.\nCreate automated tests (unit/integration) to prevent regressions.\nSupport and mentor L1 teams with training, documentation, and technical guidance.\nWhat you bring\nFluent English (written and spoken).\nFamiliarity with AI tools (Anthropic Claude as preferred)\nStrong SQL expertise and ability to write complex queries.\nExcellent analytical and problem-solving skills with a structured approach.\nExperience working with application logs, diagnostic tools, and complex system environments.\nStrong communication skills with the ability to document and explain technical issues clearly.\nWillingness to work in shifts.\nBonus points if you have\nExperience in HR tech\nFrench language skills (significant advantage)\nKnowledge of ITIL processes (Incident, Problem, Change).\nWhy join us?\nYour career, your design. Unleash your ambition in our dynamic, autonomous environment.\nDrive meaningful change.Build a fairer future for every employee by joining a market leader that is improving the world of work.\nBelong to something bigger.Collaborate with a passionate, diverse and talented team around the globe.\nPlease review our Candidate Privacy Notice before submitting your application.","description_format":"text","description_chars":2912,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Security Compliance","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-26T16:08:12Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.546,"p_room":0.55,"age_days":38,"expected_fill_days":30,"reasons":["conf:5","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/beqom-application-support-specialist-l2","json_url":"https://alion.io/job/beqom-application-support-specialist-l2.json","meta":{"generated_at":"2026-09-28T06:05:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4227,"day_limit":5000,"remaining_today":773,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}