{"id":1338566,"url":"https://alion.io/job/berklee-lab-operations-and-support-consultant","title":"Lab Operations and Support Consultant","company":{"id":1760948,"name":"Berklee","domain":"berklee.edu","url":"https://alion.io/company/berklee-edu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-21T06:10:16Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Job Description:\nPOSITION SUMMARY:\nReporting to the Lab Operations and Support Manager, the Lab Operations and Support Consultant provides support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, equipment, and classroom systems. They perform essential functions to maintain the correct and consistent operation of the lab facilities, including inspecting equipment at the start and close of operations, assisting faculty with course technology and classroom setup, assisting students with technical and operational issues, providing effective Tier 1 and Tier 2 technical support, maintaining established protocols for logging students in and out of facilities to ensure proper inventory control and facility usage, and following up on issues either directly or through a ticketing system. They also regularly create and update end-user and internal technical documentation, perform semesterly software and hardware testing, install and configure new hardware and software, and participate in projects to implement technology upgrades and new classroom and lab technologies. These functions ensure classes, labs, rehearsals, performances, and special events operate with minimal disruption.\nThe consultant supports a wide range of industry-standard and specialized music technologies, including digital audio workstations (DAWs), professional audio hardware, synthesizers, MIDI controllers, audio interfaces, network audio technologies (such as Dante and AVB), A/V systems, and DJ equipment. Familiarity with professional audio hardware, DJ equipment, and network audio technologies is highly desirable. Lab Operations and Support Consultants collaboratively oversee a group of 30-45 Student Employees hired through Student Employment's work-study program. The department supports 27 technology classrooms and labs that operate 12-16 hours per day, seven days per week, serving thousands of music technology students, faculty, visiting artists, events, major residencies, special programs, college services, and community outreach initiatives.\nESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:\nProvides in person, on-call, and remote support for a variety of technologies, systems and services; specialized music technology equipment (synthesizers, MIDI controllers, audio interfaces), network audio systems, computer systems, music technology software, audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, and amplifiers.\nProvides support, technical assistance, and troubleshooting for classes, student lab time, and special events in the technology labs and technology classrooms for faculty during class time and students during student lab time.\nProvides proactive monitoring and testing of systems and equipment.\nTroubleshoots unresolved technical issues.\nIdentifies and escalates recurring issues so they may be addressed and resolved. \nCollaborates with Distributed Systems and Technical Maintenance teams to document and follow up as needed.\nAdvises on areas for improved service offerings.\nConducts semesterly software and hardware testing: executes test plans, documents results, updates and trains in revised technical support techniques for new installations.\nParticipate in project teams for implementation of various technology related projects such as room upgrades, new technology roll outs, etc.\nProvides support for events occurring in the technology facilities. Performs setup, operation, troubleshooting, and breakdown of any needed technology equipment for these events.\nKeeps detailed records and submits reports of facility and equipment use, technical issues, and policy infractions using FileMaker Pro databases and web-based administrative software.\nMaintains continuity and flow of the lab operations by ensuring that all proper protocols and rules pertaining to lab use are adhered to.\nSupervises Student Employees during scheduled shifts and trains new Student Employees on policies, day-to-day procedures, and troubleshooting methods\nCoordinates with Equipment Specialists to administer access to student/faculty check-out equipment\nSupports and maintains various equipment in ~15 Tutor / Student / Teacher Conference rooms\nReports non-standard practices to the Manager\nOther duties as assigned\nMINIMUM JOB QUALIFICATIONS:\nB.A. in Music Technology or an undergraduate degree in a similar music technology program\n1-2 years of experience in a music technology technical or support role\nExperience working at a higher education institution or within online education is preferred\nKNOWLEDGE AND SKILLS REQUIRED:\nHighly developed skills in central curriculum concepts, including DAW configuration and operation, composition, MIDI and audio recording, editing and mixing, signal flow, and microphone techniques\nUnderstanding of sound design and synthesis, including modular and hardware synthesizers\nAbility to troubleshoot modern A/V systems, including projectors, TV displays, HDMI switches, network audio (Dante and AVB), and Multi-channel Surround Sound systems.\nProficiency with audio software technologies such as, but not limited to, Pro Tools, Logic Pro, Ableton Live, Cubase, Dorico\nExperience using and troubleshooting audio plug-ins such as, but not limited to, Universal Audio, McDSP, as well as various Virtual Instruments and Sample/Sound Libraries such as Native Instruments (Kontakt), Vienna Symphonic Libraries, Orchestral Tools, Spitfire\nProficiency with Mac and Windows operating systems and software testing, including writing test plans and documenting results.\nBasic studio audio knowledge: microphone use, routing, monitoring setup, recording, and file management\nAbility to function well under pressure and maintain stellar customer service.\nStrong organizational skills and the ability to prioritize assignments, meet deadlines, and work on multiple projects simultaneously with great efficiency and attention to detail.\nExcellent written and verbal communication skills\nExceptional leadership and motivational skills.\nPromotes courtesy, sensitivity and respect\nFosters an inclusive workplace, advance engagement and team building\nProficiency with Google Workspace, Microsoft Office, and FileMaker Pro.\nRobust knowledge of web browsers, caching issues, multimedia plug-ins, and conferencing software.\nFamiliarity with video creation and editing, and/or screen capture software such as iMovie, Final Cut Pro X, Premiere Pro, or ScreenFlow.\nFamiliarity with advanced curricular software such as Max/MSP/Jitter, Csound, Adobe Creative Suite preferred.\nFamiliarity with DJ equipment (mixers, turntables, CDJs) preferred.\nExperience with Workday, Colleague, and Informer preferred.\nSUPERVISORY RESPONSIBILITIES:\nSupervision of on-shift Student Employees\nHIRING RANGE:\n$28.50 to $29.21 per hour; hourly rate dependent on relevant experience and education.Please visit the Total Rewards page to learn more about the benefits of working at Berklee.\nSPECIAL WORKING CONDITIONS, PHYSICAL REQUIREMENTS, ETC.\nShifts scheduled evenings and on weekends\nAbility to carry 30 lbs.\nCoverage necessary for regularly scheduled shifts\nExternal and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.\nDISCLAIMER: (THIS WILL REMAIN FOR ALL JOB DESCRIPTIONS)\nThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.\nThis document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.\nDiversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:\nWe support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.\nAs part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at  or call 617-747-2375.\n*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*\nEmployee Type:\nStaff","description_format":"text","description_chars":9595,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Media & Entertainment","Audio Production"],"lifecycle":[{"event":"open","at":"2026-09-27T15:07:49Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.44,"age_days":58,"expected_fill_days":55,"reasons":["conf:8","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/berklee-lab-operations-and-support-consultant","json_url":"https://alion.io/job/berklee-lab-operations-and-support-consultant.json","meta":{"generated_at":"2026-10-21T10:13:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760948},"rest":"https://alion.io/mcp/rest/get_company?id=1760948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fberklee-lab-operations-and-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fberklee-lab-operations-and-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fberklee-lab-operations-and-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/berklee-lab-operations-and-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fberklee-lab-operations-and-support-consultant"}]}