Claims Specialist
Company Details
Preferred Employers Insurance, A Berkley Company specializes in providing workers’ compensation insurance to California business owners. The company serves three major Product/Client Segments: Small Business, Mid-Larger Businesses and Group Association Members (Programs). The company’s distribution partners (agents & brokers) number just under 400 locations throughout the state. Preferred serves thousands of policyholders and provides medical claims handling and claims management as needed to care for injured workers. The company is rated A+ Superior by industry-rating organization, AM Best & Company.
Company URL: https://www.peiwc.com
The company is an equal opportunity employer.
Responsibilities
We are seeking Workers’ Compensation Claims Examiners and Senior Claims Examiners to join our team. In these roles, you will be responsible for the analysis and management of moderate to complex workers’ compensation claims, including reviewing, investigating, and making determinations around coverage, compensability, and claim appropriateness. You will ensure all claims are processed and documented in compliance with company standards, industry best practices, and applicable legislative requirements while acting in a fiduciary capacity on behalf of policyholders.
Our Claims Examiners are expected to handle claims with the utmost good faith, fully aligned with the rules, regulations, and statutes of the Workers' Compensation Appeals Board (WCAB) and the State of California. Success in this role requires strong judgment, consistent performance, and a high level of competency in negotiating settlements, managing subrogation, and delivering sound, compliant outcomes.
Key functions include but are not limited to:
- Analyzes and processes workers’ compensation claims by investigating and gathering information to determine the exposure on the claim.
- Negotiates settlement of claims up to designated authority level and makes claims payments.
- Processes complex or technically difficult claims.
- Calculates and assigns timely and appropriate reserves to claims and continues to manage reserve adequacy throughout the life of the claim.
- Calculates and pays benefits due; approves all claim payments; and settles claims within designated authority level.
- Develops and manages claims through well-developed action plans; continues to work the action plan to bring the claim to an appropriate and timely resolution.
- Prepares necessary state filings within statutory limits.
- Actively manages the litigation process; ensures timely and cost-effective claims resolution.
- Coordinates vendor referrals for additional investigation and/or litigation management.
- Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims.
- Manages claim recoveries of all types, including but not limited to subrogation, Second Injury Fund recoveries, and Social Security offsets.
- Reports claims to the excess carrier, responds to requests of directions in a professional and timely manner.
- Frequently communicates with all appropriate parties involved with the claim.
- Refers cases as appropriate to management.
- Maintains professional client relationships.
- Actively executes appropriate claims activities to ensure consistent delivery of quality claims service.
Qualifications
- 2+ years claims management experience.
- Professional certification as applicable to workers’ compensation required
- WCCP Preferred
- In depth knowledge of appropriate insurance principles and laws for workers’ compensation.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Strong negotiation skills
- Strong analytical and interpretive skills.
- PC literate.
- Professional certification as applicable to workers’ compensation required.